Field Service Technician

OVERVIEW: The primary purpose and function of this position is to provide preventative maintenance and repair services at customer locations in accordance with established procedures and methods using appropriate tools, test equipment, and replacement parts.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide service to customers in accordance with all of Handicare’s terms and conditions
• Establish and maintain positive relationships with customers and all Handicare’s employees
• Accurately identifies customer expectations and needs
• Recommend products and services based on observed customer needs
• Participate in all training programs and demonstrate the ability to apply knowledge and concepts obtained from these training programs
• Prepare and submit accurate reports on time
• Maintain expenses and required inventory within Handicare’s guidelines
• Comply with all health and safety regulations
• Responsible for regular maintenance and cleanliness of vehicle
• Accountable for tools provided
• Other duties as required.
• Valid driver's license in good standing. Driver's abstract required
• Ability for heavy lifting (75-100lbs) is required
• Mechanical and electrical aptitude
• Commitment to providing superior customer service
• Previous experience in the health care industry an asset

SUPERVISORY RESPONSIBILITIES:

• None

COMPETENCIES:

• Responds promptly to customer needs
• Solicits customer feedback to improve service
• Meets commitments
• Speaks clearly and persuasively in positive or negative situations.
• Responds well to questions
• Conserves organizational resources
• Promotes a harassment-free environment
• Treats people with respect and upholds organization values
• Follows policies and procedures
• Takes independent actions and calculated risks
• Displays willingness to make decisions
• Exhibits sound and accurate judgement
• Observes safety and security procedures
• Determines appropriate action beyond guidelines
• Reports potentially unsafe conditions
• Uses equipment and materials properly

LANGUAGE SKILLS:

• Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, technical procedures, government regulations and procedural manuals. Ability to write reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

EDUCATION, EXPERIENCE & TRAINING:

• 2-4 years hands-on related technical experience
• High school diploma
• Ability to operate a mobile phone, PC, Microsoft Office applications

COMPUTER SKILLS:

• Proficiency in Microsoft Word, Excel and Outlook is required. AutoCAD Inventor and Revit Building software knowledge and experience would be an asset.

PHYSICAL DEMANDS:

• The employee may frequently stand, walk, stoop, kneel or crouch during shift. Employee will be required to regularly sit, use hand to finger, handle, feel and reach with hands and arms. Employee must be able to occasionally lift and or move up to 50 lbs.

TRAVEL:

• Travel to customer locations within assigned territory. Some overnight travel required.

WORK ENVIRONMENT:

• This position works in an environment with moderate to loud noise levels.

EOE/M/F/D/V Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may change at any time due to reasonable accommodations or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not be construed as a complete list of all responsibilities, duties and skills requires of employees in this position. The physical demands described her are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Types: Full-time, Permanent

Salary: $28.00-$31.00 per hour

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Application question(s):

• Willing to travel up to 75% of the time?

Experience:

• Repair, Maintenance & Installation Occupations: 3 years (required)

Licence/Certification:

• drivers license (required)
• Canada Driver's License (required)

Willingness to travel:

• 75% (required)

Work Location: In person