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Form of workPosition Summary
*** Note: Pay Range is based on 2023 Rates of Pay***
Reporting to the Supervisor of Finance & Administration, the Finance & Customer Service Clerk is responsible to provide first point-of-contact to the public in collecting and processing a variety of resident and vendor payments including resident accommodation fees, trust account transactions, and external vendors payments, on behalf of residents and the corporation, using various financial systems. The position provides superior Customer Service by responding to inquiries and investigating discrepancies.
Responsibilities also include the processing and data entry of payments, balancing cash and preparing deposits, reconciling revenue, and updating spreadsheets for upload into the corporate financial management system.
The Finance & Customer Service Clerk will also liaise with both internal and external customers to provide customer focused service to ensure positive representation of the values of the City of Kingston.
KEY DUTIES & RESPONSIBILITIES
As Finance & Customer Service Clerk at Rideaucrest you will be responsible for accounting processes and providing Customer Service including but not limited to:
Liaise with internal and external customers for accounting related purposes and documents including deposit summaries and invoice payments
Process a variety of customer payments received in person, by mail, or over the phone.
Process accounts payable, accounts receivable, cheque requisitions and record cash receipts
Prepare and reconcile weekly bank deposits
Manage and reconcile resident trust accounts
Review and process entries in electronic resident database
Prepare and process admission and annual resident rate reductions through the Ministry of health database
Manage mid-month electronic bank transfer and reconcile non-sufficient fund transfers.
Provide quality Customer Service while responding to public and internal inquiries, concerns, and investigating discrepancies
Maintain data and conduct regular reviews/audits of work to ensure accuracy and integrity
Perform month end and year end working papers, reconciliation, and adjustments
Perform administrative functions, manage records and office systems including filing, storage, and purging
Other duties as assigned
Qualifications, Competencies
Minimum 1-year diploma in office administration or equivalent
2 years experience including:
-One (1) years' experience handling cash and completing high volume of financial transactions and financial/accounting experience in a computerized environment
-One (1) year recent and relevant experience in providing Customer Service
Work experience in a Health Care setting strongly preferred
Working knowledge of Financial Management System and PointClickCare software will be considered an asset.
Must demonstrate corporate competencies: Customer Focus, Results Orientation, Integrity, and Teamwork.
Skills, Abilities, Work Demands
Strong organizational and Customer Service/administrative skills
Ability to perform in a fast paced and demanding work environment
Demonstrated ability to interact with seniors in a caring and respectful manner
Ability to maintain confidentiality
Typing at 40 wpm (tested)
Proficient with Microsoft Office Outlook, Excel, and Word at basic level (tested)
Strong attention to detail with good mathematical skills and a high degree of accuracy
Proven interpersonal skills and a team player
A confident self-starter who can take initiative and meet deadlines
Must obtain and maintain a satisfactory criminal record check, including vulnerable sector.
Proof of immunity to communicable diseases
Proof of recent screening for Tuberculosis (TB)
