Front Desk Agent

Holiday Inn Express and Suites is looking for a part-timeFront Desk Host to join their team!

As a Front Desk Host, you will:

• Provide excellent guest service to all hotel guests
• Participate in prompt and courteous handling of all guests as necessary, including, but not limited to check-in/check-out, telephone and personal inquiries, luggage and vehicle handling; and travel information to both internal and external guests
• Perform according to policies, procedures, quality standards, and services established by the management team for the satisfactions of guests
• Be willing to work shifts: days, nights, weekends, holidays, and as needed
• Take a calm professional approach at all times
• Verify the balance of all cash floats, credit and debit charges for the hotel
• Ensure room security by maintaining effective key control and confidentiality
• Motivate self and associates by displaying excellence in customer service
• Efficiently and effectively delivers customer services
• Address guest concerns in a positive and helpful manner and take a prompt, corrective action where necessary
• Maintain a high level of integrity by respecting the privacy of our guests and co-workers

The ideal candidate must have:

• Excellent inter-personal and communication skills
• An understanding of the Front Desk function in a hotel, with a working knowledge of reservation systems
• Basic accounting knowledge
• Excellent computer skills
• Excellent typing skills – this requires 35 words / minute
• The ability to speak in both French and English languages is a strong asset
• Exceptional organizational and analytical abilities
• Courteous telephone manners
• The ability to work effectively in a fast paced environment with minimal supervision

Candidates MUST be legally entitled to work in Canada.

We thank all applicants for their interest, however, only those selected for an interview will be contacted directly.

Corey Craig Group is committed to equal employment opportunities and providing accommodation for individuals with disabilities. We do not discriminate on the basis of race, colour, religion, sex, national origin, age, disability, or any other protected status in our hiring process. We value diversity and inclusion and strive to create a work environment that is accessible and welcoming to all qualified applicants and employees.

If you require accommodation for a disability during any part of the application or interview process, please let us know. We will work with you to ensure that you have the necessary support and resources to participate fully in our hiring process. Your privacy and confidentiality will be respected, and your request for accommodation will not affect your employment opportunities with us.

Job Type: Part-time

Salary: From $15.25 per hour

Schedule:

• 8 hour shift
• Day shift
• Morning shift

Application question(s):

• Do you have a valid open work permit?
• Do you require PR support?
• Do you live nearby or have a reliable transportation to go to the hotel?

Experience:

• Hotel: 1 year (required)
• Customer service: 1 year (required)

Language:

• English (required)
• French (required)

Work Location: In person