Front Desk Customer Service Representative

Join our Award-Winning Academy Where Your Efforts Are Appreciated And Make A Difference In The Lives Of Others!

The winner of multiple industry awards for nine consecutive years, Toronto Arts Academy is looking for a Front Desk Administrator for our Music Academy with sales and/or Customer Service oriented personalities in a full-time (4 days a week) role to join our team. Toronto Arts Academy provides an exciting and supportive working environment where your professionalism, Customer Service, and eye for detail will be valued and appreciated.

You will assist with events, process administrative tasks, and sell our lessons to potential new students/parents of all ages. You will join a tight-knit team of 7 full-time Customer Service team members working alone and in pairs as you assist our 900 child and adult students between two locations with their weekly lesson schedules between 40 faculty members.

A typical day includes:

• Assisting current students both over the phone, and in-person with their lesson needs
• Fostering relationships with parents, students, and other staff to create a fun and welcoming environment
• Providing warm and upbeat Customer Service for our current students
• Communicating with teachers
• Document and update records based on interactions
• Develop and maintain a knowledge base of about how our lessons work
• Managing student and teacher schedules, and upcoming events such as recitals.
• Answering phone calls, emails, and walk-in inquiries
• Getting excited about and Selling our lessons to potential new students
• Registering new students and processing paperwork
• Follow easy to follow administrative steps, systems and scripts
• Troubleshoot and resolve minor issues and concerns
• Take pride in being a part of our award-winning brand
• Perform other related duties as required
• Instrument playing is not required or preferred. We are instead looking for dynamic individuals excited to work in a growth-oriented company.

For more information about this position, visit: TorontoArtsAcademy.com/frontdesk.

Compensation:

• Starting wage is $21.00 per hour
• Rotate between Downtown and Midtown Academy Locations
• Monthly bonuses
• Paid breaks
• Health insurance benefits
• Opportunities to advance with pay
• LOTS of training and support
• Additional hours may be available

To Apply:

We review all completed applications and will arrange interviews via zoom. Please note that the application process for this position takes about 20-25 minutes. We ask that applicants do not call or drop-in to the Academies about the position due to the large volume of applicants, and the busy nature of our schools.

• Leave us a short voicemail at 647-362-9120 with: a) your name, spelling it for us slowly and clearly, b) your Customer Service experience or public-facing background, c) what makes this service position the best for you, your life, and your long-term goals.
• Complete our review here: https://www.ondemandassessment.com/link/index/JB-0OR01W45G?u=1043604. Although this takes 15-30 minutes, it’s a great way to get some insights on your working styles and strengths!
• Respond to this post with your resume.

Our Workplace Culture:

• People-oriented: friendly, supportive, and inclusive
• Customer-service: We deeply value our customers
• Team-oriented: cooperative and collaborative
• Independence-oriented: A high degree of autonomy
• Detail-oriented: quality and detail-focused
• Goal-oriented: Extra bonus and profit-share rewards for achieving company goals

Job Requirements:

• Candidates will work on location rotating between both Downtown and Midtown Locations
• Availability is 4 days a week Mondays: 1:00-9:00pm, Tuesdays: 1:00-9:00pm, Fridays 12:00pm-8:00pm, Saturdays 9:30am-5:30pm.
• While the above schedule will likely remain fairly fixed, flexible working hours may be occasionally be required as business needs change to accommodate all team members.

Ideal Skills & Experience:

• A warm, articulate and enthusiastic phone demeanour. As we communicate with our students often by phone, we're looking for that GOLDEN VOICE, that sounds amazing on the phone with a great tone and excitement for our customers. If anyone has told you that your voice should be on the radio, we're looking for you!
• Excellent written and verbal skills
• Enjoy working with kids, parents, and creative adults, and watching them grow!
• An ability to sell themselves as well as our offerings. Selling our school on the phone to potential clients is one of the most important parts of this position.
• Take initiative to solve problems by finding creative solutions
• Your perspective and work ethic helps your team achieve their goals.
• You love to brainstorm with your fellow staff members for new ideas
• You can think on your feet and work in a fast-paced environment
• You are a pro at multi-tasking. You can efficiently complete projects even with unexpected changes
• You are resourceful and flexible
• You dot the I's and cross the T's with your attention to detail
• Your communication is clear and concise in an outgoing and friendly manner. You write and speak eloquently. You can explain just about anything to anyone in writing and verbally
• You are proficient in time management
• You have a great memory and are able to remember many details
• Customer service and/or sales experience
• Providing quality Customer Service via phone and in-person
• Familiar with Google Drive, Word, Excel, Zoom
• Strong organization, planning, and analytical skills

Job Type: Full-time

Salary: $21.00 per hour

Expected hours: 30 per week

Benefits:

• Company events
• Dental care
• Extended health care
• Flexible schedule
• Paid time off
• Profit sharing
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Evening shift

Supplemental pay types:

• Bonus pay

Application question(s):

• Do the hours in the job post work for your schedule?

Work Location: In person