Front Desk Manager

The Heritage Inn Hotel & Convention Centre in Cranbrook, British Columbia is hiring!

What You Will Do:

• Oversee the daily operations of the Front Desk, including managing and scheduling staff, handling guest inquiries and concerns, and ensuring the Front Desk area is organized and welcoming.
• Train and supervise Front Desk staff to ensure they are providing excellent customer service, handling guest inquiries and concerns effectively, and following hotel policies and procedures.
• Monitor and maintain hotel room inventory and occupancy levels to ensure maximum revenue and profitability.
• Ensure all guest information is accurate and up-to-date in the hotel's reservation system.
• Manage the hotel's check-in and check-out processes, ensuring guests have a seamless experience.
• Respond to guest feedback and reviews, and take appropriate action to address any concerns or issues.
• Collaborate with other hotel departments, including housekeeping and maintenance, to ensure smooth guest experiences.
• Monitor and manage the hotel's budget and expenses related to Front Desk operations.
• Stay up-to-date with industry trends and developments to ensure the hotel is providing a competitive and high-quality guest experience.

We Are Looking For Someone With:

• At least 2 years of experience in a Front Desk or management role in the hospitality industry.
• Excellent customer service skills and the ability to manage a team effectively.
• Strong communication skills and the ability to handle guest inquiries and concerns with tact and diplomacy.
• Knowledge of hotel reservation systems and Front Desk operations.
• Strong organizational and time management skills, with the ability to multitask and prioritize efficiently.
• The ability to work flexible hours, including evenings, weekends, and holidays.
• A Bachelor's Degree in Hospitality Management or a related field (preferred) or 2-4 years Front Desk and/or night audit experience.

Other:

• Benefits also include wholesale purchasing and discounted hotel stays.

Thank you to all those who apply; only those considered for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: From $45,000.00 per year

Benefits:

• Discounted or free food
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person