Assistant Front Desk Services Manager – Night

• Vacasa Canada
• Management
• Full Time |
• Permanent
• Whistler Village
• 1 position available
• Accessible Employer: No
• Open to International applicants with valid Canadian Work permits: Yes

Job Description

Vacasa is looking for an enthusiastic and strong leader to join our team as an Assistant Front Desk Services Manager. We are seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, you will help us maintain our quickly growing portfolio of vacation homes.

What you’ll do

Lead, support and motivate the Night Audit Front Desk Services Team members
Act as the first point of contact for our guests, vendors, and, occasionally, our owners, be responsible for taking incoming phone calls
Check out departing guests efficiently and politely and explain charges if necessary
Confirm room reservations
Deal with room relocations and issue room keys
Handle cash transactions and post guest room charges
Prepare and distribute daily summary report, verify daily admin reports, google sheets
Handle nightly closing and balancing of all shift reports and daily posting transactions
Prepare next day’s arrivals
Effectively and professionally address guest issues and complaints.
Security walks
First reporter for medical and other emergencies
Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
Verify unit availability to assist with scheduling vendor or realtor visits
Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
Build and maintain business relationships and open lines of communication with other internal support teams
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Responsibilities & Qualifications

Skills and Position Requirements

Technical computer skills required on all forms of hardware – laptops, tablets and mobile devices
Availability to work Sunday through Saturday, Shifts are 7 PM to 3 AM or occasional are 11 PM to 7 AM
Professional in all forms of communications such as email, phone calls, video calls and texts
Ability to work well under pressure in an agile, fast-paced environment
Excellent time management skills with the ability to change activity frequently and cope with interruptions
Highly responsive and reliable
Strong attention to detail
Adhere to all company policies and procedures
Ability to stand, sit, and walk for an extended period of time

Work Environment and Physical Demands

Availability to work Sunday through Saturday, Shifts are 7 PM to 3 AM or occasional are 11 PM to 7 AM
Ability to stand, sit, and walk for an extended period of time
Reach overhead and below the waist
Regularly push, pull, and lift up to 25 pounds
Occasionally lift or move up to 50 pounds
Bend, stoop, squat, kneel, and twist
Ability to use hands to finger, handle or feel, and reach with hands and arms
The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

Salary/Wage

26.50

Other Perks/Benefits

Extended Medical and Dental Registered Retirement Savings Plan - company match Ski pass/activity allowance, or Travel allowance for Squamish/Pemberton-based applicants Opportunity to try activities on FAM trips and earn commissions Employee Assistance Program Career advancement opportunities Employee discounts All the equipment you’ll need to be successful Great colleagues and culture, monthly socials We do not have staff accommodation available. Must be legally eligible to work in Canada. Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Job Application Process

We do not have staff accommodation available. Must be legally eligible to work in Canada. Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.