Front Of House Server

ROLE OVERVIEW

This is a challenging and rewarding position for a highly energetic and team-oriented individual who is interested in experiencing the fast-paced and diverse industry of tourism and hospitality. You will be part of the Guest Services Team, which delivers an exceptional visitor experience to Ottawa’s newest attraction.

KEY ACCOUNTABILITIES

Positively represents 4Wheelies through great service by:

· Enthusiastically meeting and greeting all guests

· Politely and professionally responding to questions from guests

· Confidently communicating information about the establishment

· Promptly aiding in Emergency protocol

· Maintaining organizational safety standards

· Continually improving our impact on the environment and greening of operations

· Completing the daily tasks as assigned by Assistant Manager

· Performs additional duties as required

QUALIFICATIONS

Education and Experience

· Greeting guests with a warm and friendly demeanor as they enter the restaurant

· Provide exceptional customer service by addressing guest concerns and ensuring a positive experience.

· Taking accurate food and beverage orders from guests, utilizing menu knowledge.

· Delivering orders to tables promptly and ensure correct placement.

· Checking in with guests during the meal to ensure satisfaction and address any concerns

· Upselling additional items and recommend pairings to enhance the guest experience

· Clearing tables efficiently and reset them for the next guests.

· Monitoring and addressing any spills or cleanliness issues promptly

· Communicating guest preferences or special requests to the kitchen and bar.

· Addressing guest concerns or issues promptly and escalate when necessary

· Following health and safety guidelines, including proper food handling and sanitation practices.

· Previous experience in a customer service or hospitality role is preferred

· Willingness to receive Smart Serve certification before commencement of employment

Skills

· Excellent customer service, interpersonal and communication skills

· Strong internal and external customer service skills with “can-do” attitude

· Positive attitude

· Accuracy, precision and attention to detail

· Ability to work well in a team environment

· Multiple languages an asset but not required

• Excellent time management and multi-tasking skills
• Strong communication skills
• Strong team skills with an ability to work independently with minimal supervision
• Ability to perform in fast paced high pressure environments;
• Active demonstration of the company’s values and mission;
• Ability to stand for extended periods of time
• Ability to safely bend, lift, move food products and other items (up to 30 lbs)
• Ability to safely reach and stretch, in order to prepare food and working with various kitchen equipment
• Availability during evenings, weekends and holidays is required

Working Conditions:

• Job requires standing and operating a Point of Sale database for extended periods
• Job constantly involves listening and reacting to requests for information
• Concentration is required when greeting visitors, answering questions, processing orders and receiving payments simultaneously.
• Flexibility and availability in schedule

Job Types: Full-time, Part-time, Permanent

Salary: $16.55 per hour

Expected hours: 10 – 44 per week

Benefits:

• Discounted or free food
• Flexible schedule
• On-site parking

Schedule:

• Day shift
• Evening shift
• On call
• Weekends as needed

Supplemental pay types:

• Tips

Experience:

• serving: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Smart Serve (preferred)
• ProServe (preferred)

Ability to Commute:

• Ottawa, ON K2C 3Z3 (required)

Ability to Relocate:

• Ottawa, ON K2C 3Z3: Relocate before starting work (required)

Work Location: In person