Front Office Manager

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
The Sutton Place Hotel at Revelstoke Mountain Resort is a luxury 4-star hotel, located directly opposite the gondola and activities that provide experiences of a lifetime for our guests.
The Sutton Place Hotel and Revelstoke Mountain Resort (RMR) are a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town. If you love to connect with people and have a passion for providing an exceptional hospitality experience, then we invite you to join our Sutton Place Family!
We are currently accepting applications for the position of Front Office Manager. The successful candidate will oversee and direct all aspects of the Hotel Front Desk, Concierge and Bell, to ensure effective and efficient operation and an above and beyond guest experience.
The successful candidate will lead the Guest Services teams – responsibilities will include (but are not limited to):

• Recruiting, training, motivating, and coaching team members to provide exceptional service to our guests.
• Reports to the Operations Manager and collaborates with all other department leaders.
• Ensuring that Health, Wellness & Safety standards are met and are completely familiar with hotel emergency procedures.
• Review daily and future arrivals and all information pertaining guest requests, payment, and group activities. Take necessary action or corrections as well as communicating information to all departments involved. Ensure VIP and known repeat guests receive special attention and recognition.
• Actively participate in hotel yield and revenue management, always ensuring maximum occupancy and average room rate.
• Review and/ or prepare all memos, emails, FD traces, VIP internals, event orders, tour group and event orders.
• Coach and develop Guest Service team members and take corrective action whenever necessary.
• Process Travel Agency Commissions, 3rd party reconciliations, FIT contracts and payment, and month end tracking.
• Respond to and create solutions to any guest issues that may arise.
• Effective planning, problem-solving, budgeting & reporting in order to continually improve operations & efficiency, and achieve service goals as well as financial targets.

Requirements
This is an excellent opportunity for a positive, professional, innovative, results-oriented individual with outstanding communication skills and proven “hands-on” management style. Candidate must have:

• Minimum three years Front Office or Guest Services leadership experience, in a similar 4+ star hotel/ resort environment
• Strong knowledge of all facets of Front Office operations, with a commitment to service excellence, and the ability to develop effective training programs
• Exceptional interpersonal skills, with clearly demonstrated leadership and motivational abilities
• The initiative to identify opportunities for improvement and resolve them in a timely manner with sound decision-making skills
• Strong organizational skills & outstanding attention to detail, with an emphasis on achieving objectives within deadlines
• Degree/Diploma in Hospitality Management or comparable experience is preferred.
• Working knowledge of MS Word, Excel, Hotel PMS systems.

Benefits

• Complimentary Season’s Pass to Revelstoke Mountain Resort
• Reciprocal deals on lift tickets at other local mountains
• Third Party partnership discounts for all employees.
• Extended Health, Dental, Vision Care after 3 months of full-time employment.
• Matching RRSP program (after 1 year of service) for full time employment only.
• The Sutton Place Hotel Revelstoke offers competitive salary packages, an incredible work environment, and career advancement opportunities.

SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.
You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.
**Applications will not be accepted via email or in person.
**We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application.**
**ABSOLUTELY NO PHONE CALLS PLEASE**
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.