Front Office Manager

Peninsula Denture Clinic in Sidney, BC is a well established denture clinic with a new owner, Derrick Parisien. He is a young, highly skilled denturist with exceptional patient interactive skills. The person currently in the clinic is from the past owner, and is not willing to be full-time. Derrick is looking for a highly motivated, multi-tasking, Office Manager to excel in all of the requirements below. If you think you are that person, please apply! And we look forward to contacting you. Please send your resume and if you wish a strong cover letter.

1. Supporting the Operations of the Denture Clinic:

a. Answering the phones for the Company and communicating with new and existing customers with the intent of ensuring customer satisfaction, securing new business, optimizing patient recalls, requesting referrals, and properly handling customers with complaints. Your phone skills must be impeccable, and if not, you will be willing to take courses for improvement.

b. RECALLS, or getting patients back into the clinic on an annual basis or similar (with the assistance and advice of Derrick) is an essential part of your work day. You must excel in this effort, and should you need training to improve those skills, you will take them, and the Company will pay for that training

c. Actively updating the computer database (DOM) with accurate and complete information, including follow ups, sequences of appointments, insurance coverage, and misc information about the patients. You will be accurately 1) adding customers, 2) deleting customers, and 3) making necessary changes to customer profiles.

d. Create an email database that can be used to send patients newsletters, and important information on how to look after their dentures, good news stories from the Clinic, good will efforts done by Derrick in the community, etc.

e. Communicating with the bookkeeper who will issue monthly invoices to the accuracy of the data in Quickbooks© that you have properly updated

f. Take an active role in Accounts Receivables as directed by Derrick

g. Infection control and sanitization of the operatory between patients. This is a very important responsibility which you will take on, and complete between each new patient examination

h. Ordering supplies from various dental supply companies with the assurance and occasional double check, that the prices are the best for the clinic

i. Once monthly, for tooth consignments, go through the used teeth in the tooth drawers, and create a purchase list for Derrick to ok. Whereupon, you will order the total or partial list of the necessary missing tooth cards from the consignment.

j. Numerous other day-to-day operational tasks to support the needs of Owner

k. You will be responsible for cleaning of the clinic, including the waiting area, your desk, the floors and counters in the lab, and elsewhere. Derrick will give you specific instructions on what not to touch, and what to clean.

l. You will be responsible for providing Derrick with updates on payments, take responsibility for petty cash, handle the credit card and cash payments from customers, and ensuring integrity of all.

2. IDEAL SKILLS AND ABILITIES/EDUCATION:

a. A minimum of high school graduation or preferably a B.A. or B.Sc.

b. Strong communication and inter-personal skills, primarily verbal and written

c. Direct relevant experience in all 3 of the above categories

d. Time management efficiency and the ability to work alone

e. Multi-tasking and prioritization skills

f. Primarily looking for strong interpersonal skills, must enjoy and thrive on creating a welcome and caring environment

g. You are exceptionally well-organized and proficiencies in Office 365 and Dental Care Software (Scheduling/Treatment Planning/Accounts Receivable)

h. The ability to effectively analyze, plan, organize, prioritize, and meet deadlines

i. The ability to work under pressure and deadlines with little supervision

Position is Full-time, 8:30 am to 5:00 pm five days a week position.

Job Types: Full-time, Permanent

Salary: $24.00-$30.00 per hour

Expected hours: 40 per week

Benefits:

• On-site parking

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 2 years (preferred)

Ability to Commute:

• Sidney, BC V8L 2X1 (required)

Ability to Relocate:

• Sidney, BC V8L 2X1: Relocate before starting work (preferred)

Work Location: In person