Front Office Receptionist

Kowalski Hearing Solutions is a family-owned business in Blackburn Hamlet. We are seeking one full-time or two part-time individuals who are highly motivated and capable of taking on daily reception work as well as performing various administrative duties.

As a receptionist, you will be the first point of contact for our company. We can teach you our administrative system and tasks; however, we can not teach you compassion, empathy, patience, and people skills.

Responsibilities include (but are not limited to):

• Welcome clients and greet people who visit the business

• Answer the phone in a professional and courteous manner

• Coordinate front-desk activities for new and existing clients, including: manage appointments, intake forms, insurance paper work, billing, distributing, and interacting with couriers

• Booking appointments, correspondence, redirecting phone calls, as well as handling hearing aids and minor repairs

• Manage inventory and anticipate supply needs

• Ensure the reception area is tidy, presentable and functional

• Provide basic and accurate information to customers in-person and via phone/email

• Receive, sort and distribute daily mail & deliveries

• Customer invoicing and accepting payments

• Creating and maintaining customer records

• Opening packages, shipping and receiving of hearing aids and other devices

• Basic clerical duties such as filing, photocopying and faxing

Requirements:

• A professional attitude and appearance

• Excellent customer service skills on the phone and in-person – kindness and patience when dealing with elderly clients

• Comfort dealing with the public face-to-face, over the phone and via email

• Proper personal, telephone and email etiquette

• Ability to be resourceful and proactive when issues arise

• Effective communication skills (verbal and written)

• Positive attitude and a willingness to learn

• Efficiency with Word and Excel

Qualifications:

• High school diploma or higher required

• Fluent verbal skills in English and French

• Professional written skills in English and proficient written skills in French

Other:

• $17.50/hour

• Work location: In person

• Work Schedule: Monday to Friday

• Job will require sitting, standing and mobility around the office

• Potential for full or part-time positions

• Recently-retired candidates welcome

Job Types: Full-time, Part-time

Salary: $17.50 per hour

Expected hours: 15 – 35 per week

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)

Language:

• Mandarin (preferred)

Ability to Commute:

• Gloucester, ON K1B 4Z6 (required)

Work Location: In person