Address
Form of work
SalaryLocation: Cambridge
Work Hours: 37.5 hours per week
Employment Type:Full Time, Permanent
Number of Vacancies: 1
Anticipated Start Date: March 2024
Deadline to Apply: March 12, 2024
Total Rewards Package:
Time Away from Work for your Well-being - At the YMCA of Three Rivers, we recognize the importance of work-life harmony! All Full Time team members are entitled to earn 3 weeks of vacation and have the opportunity to earn more as length of service increases. To support your overall well-being, we also offer 12 well-being days that team members use for sick time off or to care proactively for yourself. Bereavement days are also available.
Wellness - The YMCA of Three Rivers is committed to the health and wellness of our teams. Full time employees receive…
- Well-being days that can be used as they are earned
- Access to an Employee (and Family) Assistance Program which provides free and confidential counselling, resources and services
- A free YMCA membership for yourself and your family which can be used to access our fitness centers
- Discounts on programs and services offered by the YMCA including child care services
Pension Plan - All full-time employees have the opportunity to participate in a group pension plan after two consecutive years of employment, employees contribute 5% of their gross earnings per pay which is matched by the Y. After three consecutive years of full-time service, participation in the YMCA pension plan is mandatory.
Healthcare and Dental Benefits - The YMCA of Three Rivers offers Full Time employees a comprehensive group benefit package (after 3-months from start date) that includes: Prescription drugs, Basic dental coverage, Professional services such as Registered Massage Therapist, Physiotherapist, Psychologist, Psychotherapist, Chiropractor and Naturopath, Vision care.
Are you a talented intake and admin professional looking for a new opportunity? Do you have a passion for working in a multi-cultural environment in which you will be the first point of contact for our clients as they navigate their settlement, language learning and employment journeys in Canada? Do you enjoy working with diverse clients and staff? Are you passionate about giving back to community, motivated by work that is truly meaningful and contributes to building a strong, vibrant, healthy, and inclusive community in Waterloo Region?Are you unafraid to roll up your sleeves and do the work that needs to be done?
The YMCA of Cambridge & Kitchener-Waterloo is one of the community’s largest non-profit organizations. We are dedicated to the enrichment of our communities through the development of people and families. Through our work, we foster belonging and wellbeing, and dedicate ourselves to building a healthy and vibrant community every day.
What you will do…
As an Intake Worker, you will be answering telephones, appropriately directing calls and recording messages for office employees and clients, as well as greeting visitors and directing them appropriately, and responding to general inquiries. You will book and cancel appointments in HARTs (language database) as well as screen clients and make appropriate referrals to programs and assessments. You will work with office equipment to photocopy immigration documents for eligibility purposes and respond to all language-related phone inquiries. You will also support our staff with making appointments through online scheduling tools that are used by the teams. As always, there might be other duties as assigned including when needed supporting our Stratford Perth County and Kitchener sites.
This role will be in charge of accurate records keeping and data entry. This important work will help us highlight the value that immigration brings to Waterloo Region.
What you will bring….
Ideally, you will have at least a high school diploma or college diploma (post-secondary preferred) and knowledge of Microsoft Office. Knowledge of the HARTs database, benchmarks and LINC levels are an asset. Knowledge of immigration categories and eligibility for language training would also be welcome. In this role, you will work directly with client information so previous experience working with confidential data and client information is strongly preferred. We are a very diverse and multicultural office, so a second language or two would be an asset. We also require Police Vulnerable Sector Records check. For you to succeed in this role, you will have at least 1 year of previous experience.
What you will gain….
You will join a dynamic team and an organization that has massive impact across our community. You will be joining a local organization but you will also be part of a global movement. Your work will have impact and the community we all call home will be a little better every day because of you. You will also be eligible for a free YMCA membership, Training & Development opportunities, employee referral bonus and the employee assistance program.
Please note: As an organization committed to the safety and well-being of children, youth and other vulnerable populations, we prioritize the protection of those under our care. All employees must meet specific requirements, including obtaining a clear Police Vulnerable Sector Check and providing three professional references.
The YMCA of Three Rivers proudly serves the communities of Guelph-Wellington, Stratford-Perth, and Waterloo Region. Our purpose is to make our diverse communities healthier and more vibrant. With dignity and respect, our programs and services inspire individuals to reach their full potential. Learn more about our history, mission, vision, and values here.
The YMCA of Three Rivers embraces diversity and is committed to creating an inclusive workplace, welcoming applications from all qualified persons. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.
In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation need known to the YMCA of Three Rivers. The YMCA of Three Rivers complies with the Employment Standards Act, Pay Equity Legislation and privacy laws. In keeping with privacy laws, we are committed to protecting personal information by following responsible information handling practices. For more information on the YMCA of Three Rivers’ commitment to privacy, please visit our website.
Please note that due to the large volume of applications received, only candidates being considered for the position will be contacted.
To explore additional career opportunities with the YMCA of Three Rivers, please visit our Career Page.
