Receptionist & Intake Worker

Receptionist & Intake Worker Internal-External Job Posting Description Full-Time Contract Position- Maternity

Leave Coverage (Unionized)

The Receptionist/Intake Worker will be responsible for initial customer service response, reception activities and facilities in a manner that is consistent with ANS customer service policies and procedures. The Receptionist/Intake Worker will be the first point of contact for clients, partners and the community at large, both in-person and over the phone.

Accountability

The staff members of Albion Neighbourhood Services are expected to be willing, when requested, to explain the reasons for a decision or action to other staff or community members, particularly when others are affected by the decision or action. When affected by programming, policies and procedures, staff are expected to offer information and opinions when relevant for the development of new or changing services, policies and procedures. The Manager is directly accountable to the Department Manager

Reports to: Manager- Access Department

Responsibilities

• Provide triage services by determining client’s eligibility for services via phone, email, or in- person ensuring seamless client intake process in responding to client multifaceted
• Ensure the required documents are complete prior to client’s appointment with the
• Direct clients to appropriate staff within Access department as well internal or external agencies and ensure timely distribution of messages in person, via email or over the
• At the reception, ensure a welcoming, safe, and non-judgemental environment is maintained in person, via email or over the phone.
• Ensure main reception and office equipment are
• Provide assistance collecting user fees and ensure necessary documents are
• Provide support for Voice Mail as
• Ensure that public areas and kitchen are tidy, safe, and clean
• Maintain office supply inventory and submit
• Experience or familiarity with resources and services available in the community and neighbouring communities
• Ability to understand and apply principles of an Anti-Racism, Anti- Oppression Framework
• Provide mediation and conflict resolution
• Ability to multi-task and prioritize
• Demonstrated skills in administration, Microsoft office and use of
• Excellent English communication skills, both verbal and written
Other duties as

Provide photocopying and fax service to clients.

Minimum Qualifications

• Relevant education and/or experience in administration/ reception and customer service
• Excellent communication (verbal and written) and interpersonal
• Knowledge of specific issues faced by the community and sensitivity to their
• Knowledge of the Rexdale community is an
• Knowledge of document required for application of Citizenship and Immigration Canada, Service Canada, Revenue Canada, Service Ontario.
• Experience in customer service and dealing with vulnerable
• Develop and maintain working relationships with co-workers and community
• Experience with maintaining statistics and
• Strong written and oral communication
• Competency in Microsoft Word, Outlook, and Excel, as well as data reporting

Contract Start Date: ASAP

Extended Benefits: This position is not eligible for extended benefits.

Work Schedule Monday- Friday 9:30 am to 5:00 pm and occasional evenings and weekends, when necessary, with some flexibility as per funding requirements

Compensation: $22.00 hr includes applicable pay equity

Deadline to apply: The position will be open until filled.

Albion Neighbourhood Services is committed to a healthy workplace that is reflective of the diverse community we serve. We strongly encourage applications from: racialized persons, Indigenous persons, persons with disabilities, persons of diverse sexual orientations or gender identities, among other equity seeking groups. We are committed to inclusive and barrier free hiring and will provide reasonable and appropriate accommodation during all stages of the hiring process in accordance with applicable legislation. In order to ensure the equal and fair assessment of all job applicants, applicants are asked to make any accommodation request in advance.