General Manager

The General Manager (GM) has responsibility for all day-to-day operations of The Post Hotel. The GM must understand and abide by Relais & Chateau standards, as well as, direct and administer all aspects of the operations to include lodging, amenities, staff, and all programs and activities to ensure outstanding service and guest satisfaction.

Duties and Responsibilities:

• Ensures that a positive spirit and healthy work environment exists throughout the property, one that is free of safety risks and all forms of employee harassment.
• Coach, mentor and develop department heads for success and longevity.
• Maintain an effective communication program where employees are treated in a fair, structured and consistent manner.
• Function as the administrative and communication link between departments
• Well versed in Relais & Chateau standards and ensure the hotel meets or exceeds all requirements.
• Consistent sincere and significant engagement of guests, highly visible to guests and staff of The Post is of importance. The General Manager is ultimately responsible for ensuring that all guest dining and events are well-conceived and executed.
• Conduct property inspections in conjunction with brand expectations
• Ensure deficiencies in property are addressed in a timely manner and doesn’t affect the guest experience.
• Provide quality leadership in a positive and upbeat manner for the guests and staff.
• Create and maintain a first-class service culture throughout the property.
• Assist and resolve escalated guest complaints within all departments.
• Becoming familiar with operational systems to ensure optimal usage and troubleshooting any technical issues.
• Help to facilitate a team environment with high ethical standards.
• Works jointly with CRMR Central Management to prepare the annual operating and capital budgets for all operations and assists in managing and controlling the operations to attain the desired results.
• Monitors the budget each week/month and directs the taking of corrective action as necessary to assure that the budgeted goals are attained.
• Provides input to all personnel regarding annual budgets, capital spending plans, fiscal controls, and operational guidelines.
• Monitors payroll records to control overtime and maintain labor costs within budgetary guidelines.
• Supervises the purchasing, receiving, safekeeping and disbursement of operating supplies and equipment to maximize quality and profitability.
• Overseeing the environmental initiatives as directed by Parks Canada
• Liaising with Human Resources to provide staffing, training and any disciplinary actions as laid out by Labour Standards and Company policies/procedures.
• Handling other duties as they present themselves, or as assigned.

Qualifications

• 3 years + of Hotel GM experience
• Knowledge of PMS, experience with Opera is preferred but not required.
• Experience with creating budgets.
• Ability to comprehend and analyze a P&L
• Experience in working within luxury hotels or other Relais & Chateau properties preferred.
• Passion for providing extraordinary guest experiences.

Job Types: Full-time, Permanent

Salary: $100,000.00-$150,000.00 per year

Work Location: In person