Grocery Delivery Program Coordinator

Job Posting

Grocery Delivery Program Coordinator

Internal and External

Community Support Services of Niagara (CSSN) is currently seeking a part-time permanent (25 hours per week) Grocery Delivery Program Coordinator to add to our team. CSSN is a volunteer based, not-for-profit agency providing comprehensive support services to assist seniors and adults with disabilities to live independently in their homes. Reporting to the Program Manager, the successful candidate will coordinate all aspects of the Grocery Delivery program.

Responsibilities:

• Manages new requests, including determining eligibility, and completing intakes and assessments.

• Completes online grocery orders and coordinate deliveries.

• Assists with the delivery of groceries and/or in-person shopping with clients, as needed.

• Liaise with grocers and volunteers, as needed.

• Makes sure processes, forms and manuals are kept up to date and identify and implement quality improvement measures to ensure program efficiencies.

• Ensures electronic and hardcopy files are maintained.

• Monitors and follow up with clients/caregivers/volunteers to determine satisfaction with services and document results.

• Maintains confidentiality of client/volunteer information.

• Participates as a CSSN team member, promoting the agency and making suggestions for improvements.

• Attends meetings and training sessions and maintain current knowledge of client related services and agency policies and procedures.

• Maintains a courteous and friendly manner to all persons on the telephone and in-person including clients, volunteers, and outside agency personnel.

• Performs other duties and functions as required.

Qualifications and Requirements:

· Degree/diploma in social services or a relevant health care field

· Excellent written and oral communication skills and attention to detail

· Excellent organizational skills

· Ability to work independently and as a team

· Excellent interpersonal and conflict resolution skills

· Patience, understanding and enjoy helping others

· Fluent in Microsoft programs

· Ability to speak French an asset

To Apply:

Please send your resume in confidence to Lynne Rousseau, Program Manager at lrousseau@cssn.ca by December 22nd, 2023.

We foster a work environment that is inclusive as well as diverse, where our people can be themselves. We encourage applications from all qualified individuals, including Indigenous people, Francophones, minorities, and people with disabilities.

We appreciate all who express interest; however, only those selected for an interview will be contacted. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Community Support Services of Niagara (CSSN) will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. Please inform Human Resources of the nature of any accommodation(s) that you may require.

Job Types: Part-time, Permanent

Salary: From $19.92 per hour

Expected hours: 25 per week

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Work Location: In person