Guest Service Supervisor

Responsibilities:
- Greet and welcome guests in a professional and friendly manner
- Manage the check-in and check-out process efficiently
- Handle guest inquiries, requests, and complaints promptly and courteously
- Ensure the front desk area is clean, organized, and well-maintained
- Coordinate with other departments to ensure smooth operations and guest satisfaction
- Train and supervise front desk staff to provide excellent customer service
- Maintain accurate records of guest information, reservations, and transactions
- Assist with billing and invoicing procedures
- Handle cash transactions and maintain a balanced cash drawer

Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Proficient in using computer systems and software applications
- Ability to remain calm under pressure and handle difficult situations with professionalism
- Knowledge of multiple languages is a plus (multilingual or bilingual)

We offer competitive compensation and benefits packages. Join our team today!

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on organizational needs.

Job Types: Full-time, Permanent

Salary: $45,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Schedule:

• Evening shift
• Every Weekend
• Holidays
• Monday to Friday
• Morning shift

Experience:

• Customer service: 1 year (preferred)

Work Location: In person