Guest Service Supervisor- Sheraton Fallsview

Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come! We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few. Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.

Guest Service Supervisor Responsibilities:

• Responsible for the supervision and coordination of Guest Service Agents
• Ensure guest satisfaction levels are always met and exceeded – this includes training and coaching the front line associates to reach their fullest potential while resolving guest complaints in a professional manner
• Facilitate conversation with guest’s throughout stay, using Quore application for texting
• Continually seek out ways to improve operations and increase revenue/decrease costs
• Ensure all company SOPs and standards met
• Assist with administrative support when necessary
• Other duties as assigned

What you’ll need as a Guest Service Supervisor:

Experience: 2 Years of Guest Service/Front Desk experience in the Hotel industry

Education: College/University Degree in Hospitality/Tourism or related program is preferred

Other Qualifications:

• Ability to work under pressure and manage simultaneous tasks
• Demonstrate a professional attitude in every aspect of the position
• Strong leadership and coaching skills

To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA
We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical._

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• On-site parking

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Experience:

• Guest services: 2 years (preferred)

Work Location: In person