Guest Services Manager

Job Title:Guest Services Manager
Department: Front of House
Reports to: Director, Food & Beverage
Job Type: Mat Leave - Contract - Seasonal
Wage: $20-23

Job Summary

The Guest Service Manager is a part-time, year-round position spending 90% of the time on the floor and 10% in the office. Responsibilities include overseeing serving staff, managing restaurant flow, and ensuring cleanliness. The role involves onboarding, training, managing the Snack Shack and coordination with the Events Coordinator for group bookings.

Job Responsibilities:

Peak Hour Responsibilities:

• Responsible for the overall performance of the Serving and Snack Shack staff
• Maintain the flow of traffic, including open menus and communication with expo/kitchen
• Fostering connections with guests and actively engaging in table touching is a top priority
• Ensure cleanliness of all guest-facing restaurant spaces, including but not limited to Acorn Patio, Solarium, Courtyard, Upper Deck, Main Dining Room, and Snack Shack
• Closing manager on duty

Off-Peak Hour Responsibilities:

• Responsible for weekly and monthly inventory count of Snack Shack non-alcoholic and food items
• Communicate with associated parties on needed supplies for Snack Shack
• Communicate with the Events Coordinator and Snack Shack employees regarding group bookings or tournament needs, obtaining any vouchers
• Submit schedule requests to the assistant of Food & Beverage
• Responsible for onboarding and training of all Serving Staff
• Responsible for the ongoing performance of all serving staff
• Other duties as assigned

Secondary Responsibilities:

• Assume the Guest Services Manager’s responsibilities in their absence ensuring smooth operations and adherence to established procedures.
• Assist in covering other areas during peak times or staff shortages.
• Handle additional duties as assigned by higher management.

Qualifications:

• Previous experience in restaurant management or a related field.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proven track record of successful staff training and development
• Knowledge of POS, and other restaurant software is considered an asset
• Efficiency with Google Work Suite considered an asset
• Knowledge of hospitality industry practices and standards.
• Flexibility to work evenings, weekends, and holidays as required.
• Valid Smart Serve and Food Handlers Certifications required

Don't Meet Every Qualification?

At White Squirrel Golf Club, we're breaking barriers and inviting you to swing for the stars! Studies show that amazing candidates, especially women, might hesitate if they don't tick every qualification box. Don't let that hold you back! We want all qualified applicants to step up, bring their unique swing, and join our winning team. Your skills could be the game-changer we've been searching for.

Equal Opportunity
Join the ranks at White Squirrel Golf Club, where equal opportunity meets excellence. In Ontario, we're rolling out the green carpet for everyone. Need accommodations during the application process? We've got you covered. Committed to the Accessibility for Ontarians with Disabilities Act, we're here to support you at every step. Be part of a team that believes in playing fair, embracing diversity, and scoring success together. Swing by and let's make a hole-in-one for inclusion! For accommodations please email info@whitesquirrelgolfclub.com

Job Type: Fixed term contract
Contract length: 4-5 months

Salary: $20.00-$23.00 per hour

Expected hours: 40 per week

Benefits:

• Company events
• Discounted or free food
• Flexible schedule
• On-site parking

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Overtime
• Weekends as needed

Supplemental pay types:

• Overtime pay

Language:

• English (required)

Work Location: In person

Application deadline: 2024-02-26
Expected start date: 2024-05-05