AddressCome join Pattison Food Group Ltd., a Jim Pattison business, and Canada's largest Western-based provider of food and health products.
Pattison Food Group Ltd. supports Save-On-Foods, Buy-Low Foods, Quality Foods, Everything Wine, Pure Integrative Pharmacy, Imperial Distributors Canada Inc., and other Jim Pattison Group specialty and wholesale operations. With nearly 300 retail locations, we proudly employ more than 30,000 team members.
We currently have multiple opportunities for Help Desk Analysts to join our team in Langley, BC.
You will be responsible for:
- Providing first level incident support and resolution (Business Applications and Hardware)
- Resolving OS, Application, Network, Internet, Email, Input and Output device issues
- Troubleshooting over the phone, email, remote connection and instant message
- Using knowledge bases and FAQ resources on the Internet and Intranet to troubleshoot incidents to final resolution
- Escalating issues to Level 2 and 3 resources efficiently
- Updating information within the Ticketing System and documenting as necessary
- Following up with end users for status and/or confirming the resolution meets expectations
- Working closely with IT team members to ensure policies and procedures, instructions, and guidelines of the IT department are followed
You have:
- Post-secondary education in computer science
- 1-2 years of related work experience
You are:
- Able to absorb and retain information quickly
- Detail-oriented
- A Strong problem solver with analytical and critical thinking skills
- Able to follow through effectively with tasks, projects, and troubleshooting
- Able to multi-task and work in a fast-paced, team-oriented, collaborative environment
- An exceptional communicator with strong written and oral skills
- Customer service oriented with exceptional interpersonal skills
- Able to build rapport, by listening and asking appropriate questions
What we offer
In addition to a highly competitive salary, we offer a great range of benefits, a company pension plan, free parking, exclusive team member offers, and opportunities for development and career progression.
If you’re looking to join a team that puts people first, you’re in the right place. Apply online today!
