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Form of work Our client located in the Whitby, Ontario area is looking for Senior IT support detail oriented for a contract opportunity. If you are looking for an opportunity to expand your technical skills and work for an impressive organization this could be the right job for you! If you meet the requirements and are interested in this opportunity please apply to the position directly.
Responsibilities: Duties will include but are not limited to: · Providing end user support via Help Desk tickets, calls, e-mails, and in-person · installation and configuration of computer hardware/software & printers · Provide Android/iPhone and Mitel Phone system setup and support. · Troubleshoot computer, Thin Client, printer, and server related issues. · Supporting Microsoft 365 Apps · Setup and Troubleshoot MFA configurations. · Administration and maintenance of user accounts (On-Prem and Azure AD) · Set up and support AV equipment and laptops for events and meetings. · Provide training and documentation on new and existing software. · Working with vendors to arrange repair and maintenance of equipment. · Onboarding and Training of new employees · Offboarding of employees · Work as part of the IT support team to resolve problems quickly and efficiently. · Troubleshooting network related issues (VPN, RDS, Print Server)
Qualifications: · Post-Secondary education in Information Technology, Desktop Support, or related discipline. · 4 -5 years of end user desktop support experience · Familiar with MDM deployments · Demonstrated knowledge of Microsoft Servers in a Hyper-V virtual environment. · Knowledge of Exchange Online, managing accounts, delegation, DL’s, MFA setup · Knowledge of SharePoint, both On-prem and online. Sharing, managing access and Permissions · Proficient in developing documentation for applications and processes. · Demonstrated problem solving and troubleshooting abilities is a must. · Ability to work effectively and courteously with all levels of staff. · Excellent interpersonal and communication skills with the ability to explain yourself clearly. · Self-motivated and ability to work with minimal supervision. · Excellent time management with the ability to work with a high level of accuracy.
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