Address
Form of work
SalaryOverview
Languages
Bilingual
Education
- Bachelor's degree
- or equivalent experience
Experience
Experience an asset
Work setting
- Help desk
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- BMC Remedy
- Device drivers
- Networking hardware
- Desktop applications
- Mail server software
- Communication software
- MS Office
- MS Windows
- TCP/IP
- Wireless networks
Benefits
Other benefits
- Free parking available
- On-site amenities
- Other benefits
