Housekeeping Supervisor

Hotel Equities, one of the top hotel development and management companies in the industry, is currently searching for a remarkable Housekeeping Supervisor to join us at the Fairfield Inn & Suites in West Kelowna, BC ! We offer an award-winning culture and a unique environment that empowers our team to exceed our key stakeholders’ expectations and make a distinct difference in people’s lives. Our ideal candidate will be engaged, authentic, and prepared to positively impact our “best in class” hotels!

Housekeeping Supervisor

General Manager

Essential Duties:

· Supervises room cleaners in the prompt and efficient housekeeping of customer rooms

· Ensures that all rooms have been cleaned by checking room cleaners’ worksheets at the end of the day – notifies front desk accordingly

· Supervises the completion of short notice requests for room changes

· Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards.

· Keeps record of room checkouts/stay overs, submits records to housekeeping, Operations Manager and General Manager every day

· Monitors quality of rooms by conducting and documenting inspections of cleaned rooms

· Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc. and report the issues to the Operations Manager.

· Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes

· Checks VIP rooms

· Checks early morning make-up rooms

· Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc.

· Checks floor linen closets daily for cleanliness, adequate supplies and linen

· Assures carts are properly stored and vacuum cleaners are emptied at the end of each day

· Assists in quarterly inventory of all linen

· Ensures safety by assuring that all linen chutes are kept locked at all times

· Coordinates housekeeping work with related departments such as front desk, engineering, breakfast department.

· Take every opportunity to amaze the guests

· Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied

· Responsible for assisting with the training and direction of new department associates

· Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.

· Coordinate activities with other hotel departments in order to facilitate increased levels of

communication and guest satisfaction.

· All associates must maintain a neat, clean and well-groomed appearance per Company Standards

· Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

· Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.

· Upon employment, all associates are required to fully comply with the Company’s rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

· Any other Important tasks assigned by Operations/General Manager.

Safety & Security

· Maintain awareness of undesirable persons on property premises.

· Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information

· Maintenance of Lost and Found

· Properly handle and account for keys

· Be knowledgeable of policies regarding emergency procedures and security concerns

· Ensure protection of guests’ room numbers and policies regarding guest room access procedures

Physical Requirement

· Most work tasks are performed indoors. Temperature is moderate and controlled by hotel

environmental systems.

· Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task.

· Position requires walking and giving direction most of the working day. Length of time of these tasks may vary.

· Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

· Must be able to lift up to 15 lbs on a regular and continuing basis.

· Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion.

· Must be able to exert well-paced ability in limited space.

· Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.

· Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,

listening and hearing ability and visual acuity.

· Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates

· Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

Education & Experience

· High school diploma or equivalent education preferred

· Minimum of three years housekeeping experience with at least one year in Housekeeping Supervisory role.

· Valid Driver’s license required

· Hospitality experience desired

Please note: the successful candidate will be subject to a background check.

Job Types: Full-time, Permanent

Salary: $19.00-$20.50 per hour

Benefits:

• Employee assistance program
• Paid time off

Schedule:

• Evening shift
• Every Weekend
• Morning shift

Experience:

• Cleaning: 1 year (preferred)

Language:

• English (preferred)

Ability to Commute:

• Westbank, BC V4T 3C1 (required)

Ability to Relocate:

• Westbank, BC V4T 3C1: Relocate before starting work (required)

Work Location: In person

Application deadline: 2024-03-08
Expected start date: 2024-03-11