Address
Form of workJob Title: Housekeeping Supervisor
Location: Vancouver
Reporting to: Manager, Food Services & Housekeeping and Director, Volunteer & Support
Job status: Full-time 1.0 FTE (75 hours bi-weekly)
Compensation: Grid level 25, HEABC’s Facility Subsector Wage Grid
We want our staff to “thrive” not just survive, so Canuck Place is committed to living our values of care exceeding not just minimum wage but living wage in B.C. This means that regardless of role our entry level salary is a minimum of $25.64 per hour equivalent to $50,000 full-time annually.
ABOUT US
Canuck Place Children’s Hospice (CPCH) is British Columbia’s recognized pediatric palliative care provider. For over two decades, through the many programs and services we provide, we have made a significant difference in the lives of children with life-threatening illnesses and the families who love them. Be part of a talented and innovative team that takes pride in supporting and providing the highest quality pediatric palliative care.
It is the expectation for all roles across the organization to know the organization’s philosophy of pediatric palliative care and uphold a commitment to further ones knowledge. Our philosophy of pediatric palliative care is as follows: Pediatric palliative care improves quality of life, promotes comfort, and reduces suffering for children with life-threatening conditions (serious illness) and their families through a holistic approach addressing; physical, emotional, social and spiritual needs. It is collaborative person & family-centered care delivered using a team-based approach throughout the continuum of care across all ages and stages of illness, including bereavement. It values choice and honest and compassionate communication.
At Canuck Place we understand that uniqueness is powerful. We hold each other accountable for an inclusive environment where employees feel empowered to share their experiences and ideas and know that they belong. We believe diversity drives innovation and the best pediatric palliative care for children and their families therefore we welcome that every person brings an individual perspective and experience to advance our mission. We have more work to do to advance diversity and inclusion and we are building a culture where difference is valued. We have a commitment to inclusion across gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity and disability status, to ensure our team members are empowered to bring their full, authentic selves to work. All staff are encouraged to contribute their perspective and lived experience through our internal employee groups such as Care 4 the Caregiver, Culture, DEIB (Diversity, Equity, Inclusion & Belonging), Green Team, Truth and Reconciliation and Wellness Committees.
WHY SHOULD YOU CHOOSE TO WORK HERE?
Canuck Place careers are full of connection, community, and care. We aim to nurture a supportive culture rooted in compassion, collaboration and support while providing expert care to children and families. Our team includes individuals with a special blend of sensitivity, compassion, and appreciation for life. Canuck Place is where no moment is missed. A place where you can make a difference.
We offer competitive compensation and a benefits package focusing on wellness and self-care that includes:
- 20 days’ vacation (pro-rated to your full-time equivalency)to start with ongoing annual anniversary increases up to an organizational maximum of 45 days
- Up to two paid mandatory wellness days a year
- Generous paid leave including compassionate and special leave when you need it
- Municipal Pension Plan (MPP)
- 100% employer paid benefits package from your first day which includes extended health and dental and $1,500 annually for counselling
- Health and Wellness Spending account that provides up to $1,000 annually to ensure you can focus on the benefits that are important to you and your family
- Flexible working options
- Free meals on-site at the hospices
- Continuous paid training and development opportunities so everyone has the opportunity to learn new skills and grow
- Ongoing parental support including top up for maternity and parental leave and paid leave for new grandparents
JOB SUMMARY
The Housekeeping Supervisor is accountable for ensuring that the overall cleanliness and standards of Infection and Prevention Control (IPAC) of Canuck Place Children’s Hospice (CPCH) are maintained. This includes supervising staff, planning cleaning schedules; identifying internal housekeeping maintenance requirements and assisting with arrangements for repairs. The Housekeeping Supervisor assists with staff scheduling to ensure adequate staffing is in place at all times.
RESPONSIBILITIES, SUPERVISION AND COORDINATION:
- Schedule and coordinate work assignments for designated staff.
- Determine training and orientation requirements for team members.
- Provide input into employee performance evaluations in accordance with established policies and procedures.
- Maintain records and reports related to staff supervision.
- Address work-related issues within the team.
- Report unresolved issues or concerns to the Manager for further action.
- Advise the Manager regarding ongoing deficiencies in systems, programs, services, and resources for the designated area.
- Supervises, trains, schedules, orders supplies, and evaluates housekeeping staff at Vancouver hospice location.
LIASION & COLLABORATION:
- Act as a liaison with other departments to foster collaboration.
- Participate in departmental and team meetings.
- Contribute to committees as required to enhance overall organizational effectiveness.
COMMUNICATION:
- Keep the Manager informed of any critical issues or developments within the team.
- Collaborate with colleagues to ensure effective communication channels are established and maintained.
- This role requires a proactive individual with excellent leadership and communication skills. The ideal candidate should be able to address challenges, foster teamwork, and contribute to the overall success of the organization.
INFECTION PREVENTION & CONTROL:
- This role is responsible for IPAC policy and procedure implementation.
- Attends as active member of Occupational Health & Safety Committee.
GENERAL:
- Works alongside staff, volunteers, to support families who are on the CPCH program.
- Provides direction and orientation to all housekeeping staff regarding infection control standards through the CPCH housekeeping manual and checklists.
- Under the guidance of the Housekeeping Manager, ensures all housekeeping staff have appropriate training related to WHMIS and licensing requirements, and ensures that staff works within the related requirements.
- Evaluates the need for housekeeping cleaning maintenance tasks (carpets, floors and furniture); schedules staff, & volunteers. Collaborates with facilities team as required.
- Supervises daily housekeeping activities including cleaning and laundry; works collaboratively with staff to meet infection control standards and tracks daily workload for key performance indicators (KPIs).
- Has input in hiring staff with the Manager, Housekeeping & Food Services.
- Ensures housekeeping volunteers are provided with direction, support and an overall positive experience. Provides feedback to Volunteer & Support services as appropriate.
- Creates and maintains a cohesive and collaborative team environment within housekeeping and CPCH & is a liaison between staff and management.
- Recommends replacement or repair of furniture, drapes, linens, equipment, etc. and arranges for repair, as necessary under the direction of the Housekeeping manager.
- Maintains inventory levels for linens, laundry and housekeeping supplies, paper products, toiletries; orders supplies and ensures delivery of toiletries and cleaning products, as required.
- Assists housekeeping manager to assess new laundry or housekeeping products and makes purchases, to maintain appropriate levels of supplies.
- Ensures housekeeping resources are utilized in an efficient and cost effective manner.
- Attends Interdisciplinary Rounds, and other hospice committees, as required.
- Provides input to housekeeping manager to develop strategy to ensure expenditures are within the approved budget.
- Assists, supervises, schedules and oversees staff and contractors for facility projects and needs, such as “Staff Day” where annual cleaning/maintenance tasks are carried out.
- Assists, supervises Holiday Décor teams i.e. Halloween, Christmas, Easter etc.
- Does walkthroughs regularly with Housekeeping Manager to ensure standards are being adhered to.
- Assumes other related responsibilities, as assigned.
EDUCATION AND EXPERIENCE
- Completion of Grade 12 or equivalent, supplemented with a minimum of four years related housekeeping experience, including one year in a supervisory capacity; or an equivalent combination of education, training and experience.
- Clear and valid Class 5 BC driver’s license is required.
- WHMIS certification is required.
- Related experience in a health care facility is preferred.
QUALIFICATIONS
What you bring to the role:
- Housekeeping supervisory experience, including staff training, staff scheduling, and problem solving.
- Knowledge and use of cleaning equipment and solutions.
- Knowledge of healthcare cleaning procedures, including isolation procedures.
- Knowledge of laundry procedures.
- Demonstrated ability to plan, organize and prioritize workload.
- Excellent interpersonal, verbal and written English communication skills.
- Good computer skills, including MS Office (Outlook, Word and Excel).
- Ability to work with children and families in sensitive situations.
- Ability to work as an individual and collaboratively as a member of a team.
- Ability to establish and maintain appropriate professional and personal boundaries.
- Ability to maintain confidentiality.
- Physical ability to carry out duties of the position
You have:
- High integrity; creativity; balance, good judgment and objectivity; high vision and conceptual capabilities; consultative, facilitate and collaborative; sense of humor.
- Excellent time management skills.
- Demonstrates flexibility that allows you to work with high energy, creative people.
- Able to thrive and effectively manage priorities in a changing, ambiguous environment.
Note: Flexibility is necessary, as this position may require occasional weekend and evening work and travel within and outside the Lower Mainland.
At the discretion of Canuck Place Children’s Hospice, the information in this job description may be reviewed and revised, as required, to meet the needs of the organization.
Canuck Place Children’s Hospice hires on the basis of merit and is strongly committed to equality and diversity within its community and to a welcoming and inclusive workplace. We especially welcome applications from Indigenous persons, visible minority group members, persons with disabilities, people of all sexual orientations and genders, and others with the skills and knowledge to productively engage with diverse communities.
RECRUITMENT PROCESS
We understand that the recruitment process is not a one size fits all, our inclusion values and flexibility extend to your hiring experience. Canuck Place is committed to providing inclusive access and accommodations throughout the application and selection process. We are continuously working to improve our systems, policies, and practices to ensure our employees, in all their diversity, can succeed. Should you require accessibility accommodation through the recruitment process, please let us know and we will work with you to meet your needs.
Canuck Place Children’s Hospice hires on the basis of merit and is strongly committed to equality and diversity within its community and to a welcoming and inclusive workplace. We especially welcome applications from Indigenous persons, visible minority group members, persons with disabilities, people of all sexual orientations, genders and gender identities, members of the 2SLGBTQIA+ community.
APPLICATION PROCESS
Please submit your cover letter and your resume at https://www.canuckplace.org/about-us/careers/ . This position will remain open until filled. We thank all applicants for their interest; however, only those candidates who have been short-listed will be contac
