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SalaryCompany Biography:
Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. We are also proud to be named one of Canada’s Most Admired Corporate Cultures for 2023! Learn more at shn.ca
FOR EXTERNAL APPLICANTS ONLY:As a condition of employment, you are required to submit proof of full COVID-19 vaccination status to the Hospital’s Workplace Health and Safety department.Fully vaccinated: having received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by WHO (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series), and having received the final dose of the COVID-19 vaccine at least 14 days ago.
Position Overview:
As part of the HCM project, SHN is looking at hiring 15 HR New Graduates into a temporary full-time 3-month contract (between May to August). In this role, you will provide just in time support to end users during the go live phase of the HCM taking place in the summer of 2024.
Reporting to the Team Lead, this role will be integral to the successful implementation of the project as you will support and engage staff and end users on units and departments for various aspects of the system. In this role you will be responsible for providing one-on-one support to new users in various areas of the hospital by providing exceptional communication and customer service skills in ensuring a smooth transition and ensuring new users are comfortable using the system during the Go Live process. Training will be provided.
Hours of Work and Expectations:
Pre Go-Live
- You will be provided with training during the months of May and June
Post Go Live
- 75/biweekly hours based on operational needs. You must be available for 8-12 hours shifts, 7 days a week and will be scheduled accordingly.
Additional Information:
- Competitive rate of pay, plus a percentage in lieu of vacation.
- Hours of work will vary, and flexibility is required through the contract
- Shift work will be required which includes days, evenings and weekends
- Mandatory attendance when scheduled for a shift is required for the duration of the contract
- Must be able to work at all SHN sites and all sites are accessible via public transit
Company Vacancy/Request for Transfer:
The completion of this online form serves as your application and will be used to determine if you meet the requirements of this position. Please ensure that you have provided all pertinent information necessary to be considered for this vacancy by the close date.
Responsibilities:
- Provide hands on support to SHN staff, clinicians and professional staff during Go Live time
- Serve as an application champion, problem solver, critical thinker for troubleshooting and point of escalation for end users
- Provide one-on-one guidance to SHN staff, clinicians and professional staff and assist with questions and issues as they relate to the HCM
- Identify and resolve issues for end users and/or escalate when required in line with the identified escalation process
- Patiently help managers and professional staff, learn the new system
- Communicate information and changes to end users as required
- Perform other duties as assigned
Requirements:
- Must be a recent HR graduate or enrolled in a Human Resources post-secondary program at a college or university
- Must be able to learn quickly, understand and apply new technologies and be able to provide training and support to end users
- Ability to provide support and coaching to staff as they learn the new system with a great deal of patience and supportive attitude
- Must have the ability to work in a patient care area, understanding that you be exposed to clinical environments.
- Experience working both independently and in a team-oriented, collaborative environment is essential
- Ability to work under pressure, solve problems and adapt to change.
Skills/Abilities Required
- Customer Service Skills
- Organizational Skills
- Technical aptitude-Tech Savvy
- Excellent communication skills
- Patience
- Active listening skills
- Ability to trouble short and/or seek out answers as needed
- Quick learner
Accommodation Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Learn more about our exciting opportunities by following SHNCareers on Twitter and on Instagram.
