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SalaryJob Description
We're looking for a Bilingual Customer Service & sales agent to join our small team. This is an inbound call center, 100% from the comfort of your home. You'll never be asked to come into the office, even for training. No outbound calls!
We will provide a laptop, but you must have a second monitor, a quiet, secure space to work and a stable internet connection.
Even if you don't have previous call center experience, we will train and set clear expectations for the role. Looking for reliable employees with a positive attitude, the rest can be taught.
Qualifications
- High school diploma or equivalent
- Basic working knowledge of computers and basic applications
- Able to navigate through multiple tabs, applications and work across 2 screens
- Able to speak and understand French (no reading or writing required)
- Former contact center experience not required
- Great communication, written and verbal
- Attention to detail
Responsibilities
- Inbound sales and Customer Service calls
- Email and online chat application
- Tele-conferencing services support
- Keeping yourself organized and being able to prioritize tasks
Skills & Experience
- Positive, can-do attitude even when faced with challenging situations
- Strong communicator
- Able to follow directions
- Willing to ask for help when needed
- Self-directed
- Great Customer Service skills
- Good phone etiquette
- Ability to multitask with multiple applications in a fast-paced environment
- Demonstrate reliability and consistency of attendance
- Can work under pressure and keep calm in stressful situations
Hours of work
- Work hours 13:00-21:00 EST
- 8 hour shift, evenings, holiday and $16.00/hour
Salary: $16.00 per hour
Job Types: Full-time, Part-time
Salary: $16.00 per year
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Work Location: In person
