Income Assistance Worker

The Ministry of Social Services, Income Assistance Service Delivery Branch, is committed to investing in positive outcomes for clients in the areas of income support and services so clients can regain their financial independence to the best of their ability. We do this by providing financial supports and connecting clients to support services in their community. We meet their basic needs for food, shelter and clothing and develop collaborative, customized case plans.

Income Assistance workers are empathetic, compassionate, and non-judgmental collaborators with excellent communication skills who treat all people with dignity, respect, and objectivity. They accept and understand the importance of the client’s perspective in a client–friendly approach to case planning and are flexible when working with clients and their families and community organizations. They are reliable and adapt easily to changes in workload, policies and procedures in a continuously changing environment.

Meeting in person with clients using supportive interviewing and counselling techniques and methods; assessing client needs using various strength-based and solution-focused theories, models, and practices; meeting with clients in person to provide case management that incorporates the clients’ motivations for change, commitment, goals, and diverse needs; determining eligibility for Income Assistance benefits; identifying community referral services/resources; and working jointly with clients, other ministry partners and community organizations in planning for enhanced independence and self-sufficiency.

Effectively communicate with clients (both in person and written); meet with clients in person to provide case management/support and with other third parties; enjoy and value working with diverse and multi-cultural individuals/families; understand and adhere to applicable legislation, regulations, policies, and procedures; be proficient in conflict resolution; manage all client and work interactions and conflict in a calm, ethical, assertive, and respectful manner; and be required to work flexible hours that accommodate the needs of the clients and the program. You may be required to travel. Applicants must have a valid driver's license.

Effectively communicate in person with clients when conducting interviews, for supportive counselling, and in all written documentation and correspondence; face-to-face case management experience including interviewing, assessing, planning, and referring services and/or supports; work with diverse and multi-cultural individuals/families who may face multiple barriers and challenges such as addictions, mental illness, disability, and unemployment; understand, interpret, apply, and adhere to various procedures and legislation including acts, regulations, and policies; successfully complete mathematical calculations and operate computerized programs and databases; and manage change, stress and conflict in a calm, rational and respectful manner.

Typically, the knowledge for this position would be obtained through the completion of an undergraduate degree in Social Work, Indigenous Social Work, Sociology, Human Justice, Psychology, or a related course of study. Candidates are asked to clearly identify in their cover letter and/or resume how they have gained the required knowledge and demonstrated abilities required. Please fully answer the prescreening questions. Selections for interviews will be made on this basis. Only those candidates being interviewed will be contacted.