information technology (IT) support analyst

Responsibilities

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Perform Web-server backup and recovery operations
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Information Technology Infrastructure Library (ITIL)
• JavaOS
• Security software
• Project management software
• Website creation and management software
• Web service design
• Database software
• Software development
• C++
• Oracle

Area of specialization

• E-commerce

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Willing to travel

Personal suitability

• Initiative
• Organized