Address
Form of work
SalaryOverview
Languages
English
Education
- Bachelor's degree
- or equivalent experience
- Computer science
Experience
3 years to less than 5 years
Asset languages
- Vietnamese
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
Benefits
Health benefits
- Health care plan
