AddressBy joining Reliance as an Inside Sales Representative you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best. Reporting to Commercial Team Manager, the Inside Sales Associate will be responsible for providing best in class customer experience on every customer interaction and maximizing sales potential by educating our customers on how our products and services that can help their business.
This is a 100% commission role. Compensation is completely based on performance.
What will you do?
- Exceed customer experience and sales expectations
- Deliver best-in-class service experience in a professional courteous manner to internal and external customers
- Manage incoming calls and assist our customers with their requests, providing the right solution for the customer to drive sales
- Develops and maintains in-depth knowledge of Reliance’s Commercial value proposition, including products and services offered and the value they create
- Meet and exceed monthly sales targets and sales performance KPI’s
- Maintain expert-level knowledge on our products and services
- Communicate (verbal and written) with internal partners on applicable customer related interactions
- Communicate effectively interdepartmentally and cross-functionally
- Be a team player
- Maintain positive customer relationships in order to deliver outstanding customer experience and retain customers
- Resolve customer disputes and complaints within company guidelines, emphasizing on providing outstanding customer service
- Contribute to continuous team improvements and business performance
- Other duties as assigned
- Vast majority of appointments / leads provided by the Company (some self-generation is required)
- On-the-job training and defined Career Paths to advance your career
- A comprehensive benefits and group savings plan
- On-the-job training and defined Career Paths to advance your career
- A comprehensive benefits and group savings plan
- Generous discount on Reliance products
- Fast growing company with an award-winning culture
- Minimum 3+ years of Inside Sales or business to business experience
- Industry knowledge and/or experience working with HVAC and service protection plans is a strong asset
- Results-driven individual who takes initiative to drive the business
- Can do attitude with customer focus
- Superior problem-solving skills and analytical ability
- Top-notch customer service with both internal and external customers
- Responsive and easily adapts; embraces change
- Ability and aptitude to recognize and positively address performance challenges
- PC literate and adept with learning new systems, good working knowledge of MS Office and CRM
- Excellent time management and organizational skills
Headquartered in Toronto, Reliance is the industry leader in providing home comfort solutions to over 1.9 million customers across North America. Reliance provides reliable home heating, cooling, hot water, water purification, electrical, plumbing & Smart Home products & services.
Each day, our Team Members are dedicated and focused on delivering an outstanding customer experience, developing top talent and giving back to the communities where we live and work. Reliance is an $900 million business with over 2,400 Team Members and growing! We are proud to be recognized by Waterstone Human Capital Ltd. as Canada's 10 Most Admired Corporate Cultures.
Please note that this position requires a Criminal Background Check to be completed for potential candidates. This check must be satisfactory in order for an employment offer to be extended unconditionally.
Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
