Insurance Sales Agent, Inbound Call Center (Remote)

Job Overview

Working under close supervision, the Sales Agent I supports Wawanesa's growth and profitability by generating new business. This job is responsible for interfacing with potential customers in a Call Center environment, in order to sell insurance, explain various insurance policies, and help clients choose coverage that most appropriately fits their needs.

Schedule

Training Schedule:

• Monday - Friday, 8:30am - 5:00pm Pacific Time

Regular Schedule:

• Monday - Friday, 11:15 a.m. to 7:45 p.m. Pacific Time
• Saturday 8:00 a.m. to 4:30 p.m. Pacific Time
• Split days off: One day off during the week and one day off during the weekend
• Schedule based on a 37.5 work week (subject to change based on business needs)

Compensation: Depends on experience and varies by location

Colorado Compensation:

• The pay range for this position is $19.06 - $27.07 per hour, depending on experience.
• This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek or more than 12 hours in a workday.

Nevada Compensation:

• The pay range for this position is $20.01 - $27.07 per hour, depending on experience.
• This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek.

Job Responsibilities

• Generate new business by interfacing with potential customers over the phone to sell, upsell, and promote insurance services offered, and also answer future business inquiries.
• Process new business from quote to policy issuance.
• Review potential business in order to determine eligibility and approve coverage.
• Ensure accuracy and completeness of data.
• Provide superior customer service by establishing and maintaining customer relationships to facilitate future selling opportunities.
• Achieve production sales goals in a fast-paced, high volume environment.
• Perform other duties as assigned.
  

Qualifications

• College Degree or equivalent combination of relevant experience and education.
• Ability to negotiate to win/win results while focusing on the quality of the transaction.
• Good decision making skills in complex and high pressure situations.
• Good verbal and interpersonal skills.
• Ability to identify an issue, determine resolution and complete action as required.
• Strong ability to handle sensitive information and maintain confidentiality.
• Good organizational & time management skills.
• Sales, marketing, or customer service experience would be considered an asset.
• Current Fire and Casualty Broker-Agent or Personal Lines Broker-Agent license would be considered an asset.
• Knowledge of multiple personal lines insurance products, coverages, and insurance guidelines would be considered an asset.
• In order to work the Spanish-speaking queue, fluency in Spanish is required.
• Prior personal lines Insurance Sales experience and completion of insurance courses preferred.
• Position requires the ability to lift up to 5 lbs on a daily basis.
  

Benefits and Other Total Rewards Components Include:

• Medical, Dental and Vision
• Flexible spending accounts (FSA)
• Voluntary benefit plans - accident, hospital indemnity and critical illness
• Supplemental short and long-term disability benefits
• Life insurance
• Enhanced 401K plan
• Paid time off (PTO) accrued at 0.0693 hours/per hour worked to a maximum annual accrual of 18 days (135 hours)
• You will be eligible for Wawanesa's annual bonus plan, entitled "Goal Achievement Plan" (GAP), that rewards employees for driving Wawanesa's success.
• Tuition Assistance and much more

If you have questions about compensation and benefits, please contact our Human Resources department at 858-874-5404 or email SD_human_resources@wawanesa.com.