Is Operations & Major Projects Director

Work Arrangement: At Office / Facility 
Department: IS Operations & Major Proj. Group 
Pembina Pipeline Corporation is a dynamic energy transportation and midstream provider, serving customers for more than 65 years. Chances are, we do more than you think. We own pipelines that transport hydrocarbon liquids and natural gas products produced primarily in Western Canada. We also own gathering and processing facilities and an oil and natural gas liquids infrastructure and logistics business. Our operations along the hydrocarbon value chain allow us to offer a full state of midstream and marketing services to our customers in the energy industry. 
We are an organization that cares not only about results, but how those results are achieved. Our organization is grounded in the values of Safe, Trustworthy, Respectful, Collaborative and Entrepreneurial. Cultivating a positive employee experience and promoting a diverse and inclusive environment where our employees feel engaged, recognized and empowered is foundational to our ambition of being an employer of choice. Learn more about our values and strategy. 
We value the safety of our communities, customers, contractors and employees, and believe that all incidents are preventable. Compliance with all policies, procedures and regulations is a requirement, and our Life Saving Rules are basic rules that everyone should know and live by. Working for Pembina means working safely. 
Overview:
Pembina Pipeline Corporation’s Calgary office is recruiting for Director, IS Infrastructure, End User & Building Services to join the Information Services Unit.  This position reports to the Vice President, Information Services, part of Pembina’s Corporate Service’s Division.
The Information Services Unit has responsibility to manage and maintain the company's infrastructure, providing technical support, ensuring data security and accessibility, implement new technology, strategize for future development, manage vendors, and ensure compliance with relevant laws and regulations. We depend on our talented people who are constantly looking for innovative ways to improve our processes and existing technologies. Our focus is to collaborate with our customers and colleagues to land cutting edge technologies to help improve the way we work, maximize productivity, and reduce cost which in turn contribute to the environmental solutions that help with our climate change challenges. We are building a diverse team of open-minded, adaptable and innovative people, to keep up with the changing world of technology.
The Director, IS Infrastructure, End User & Building Services provides strategic direction, leadership, and subject matter expertise across IS Infrastructure, Network, Database, End User and Building Services teams creating and managing differentiated services to our stakeholders. The Director, IS Infrastructure, End User & Building Services delivers high quality, innovative, cost effective and reliable IS Operations and Building Services in support of corporate business units across all locations. 
As part of the leadership team, model and exhibit Pembina Core Values of Safe, Trustworthy, Respect, Collaboration, and Entrepreneurship as a key senior Leader.
 
Responsibilities may include but not limited to:
-Support Pembina’s safety culture of "Zero by Choice" and the “Life Saving Rules”. To read more about our Life Saving Rules, visit pembina/safety; 
-Ensure that Pembina has the appropriate processes, technology, and talent available to drive ongoing success and support Pembina’s core business;
-Deliver Information Systems/Operational Technology (IS/OT) strategic and operational solutions to achieve business goals by fostering innovation, prioritizing initiatives, and coordinating the evaluation, deployment, and management of current and future systems across the organization;
-Responsible for the design, implementation, and maintenance disaster recovery policies and procedures for the technology infrastructure and operations services that align with the business continuity program when available;
-Working along side other Information Services Unit Directors to ensure that security practices and procedures are executed in accordance with legal and regulatory requirements, and meet or exceed industry standards and best practices;
-Oversee the design, implementation, and maintenance of the company's IT infrastructure, including hardware, software, networks, and systems;
-Contribute to the development and execution of the corporate strategy and act as a key interface with internal and external stakeholders;
-Enhance IT Service Management practices, identify areas for business process improvement, and manage the associated cultural shift through effective change management and communication within Pembina;
-Engage team members by providing coaching and development, and lead effectively to achieve business results by setting goals and enhancing organizational capabilities; 
-Foster a customer-focused culture within the End User and Building Services teams, emphasizing the importance of providing prompt, courteous, and effective service to all users;
-Oversee the management and maintenance of all building systems, including HVAC, electrical, plumbing, and safety systems; and
-Participate and support an equitable, diverse, and inclusive workplace.
Qualifications:
-Experience leading large, diverse teams;
-Proven ability to connect operational execution to organizational strategy;
-Bachelor’s Degree in Computer Science, Information Technology, or related field;
-10+ years of experience managing Infrastructure and End User services;
-5+ years of experience managing a hybrid Infrastructure environment (Data Center & Cloud), DevOps experience is a must;
-Excellent customer service skills, with a focus on providing high-quality support to end users;
-Proven experience in vendor management, including the ability to negotiate and manage contracts, build strong relationships with key vendors, and effectively handle vendor performance issues;
-Excellent problem-solving skills and the ability to work under pressure;
-Experience with budget management and resource allocation;
-Experience with IT service management and ITIL frameworks;
-Strong communication skills, both written and verbal; and
-Experience in change management, influence and partnering with business stakeholders.
 
 
The successful candidate must be legally able to work in the country of the position. Final candidate will be required to undergo Pre-Employment Background Checks including a Criminal Record Check. 
This position will be posted until end of day: 04/04/2024 
Our expectations are high, and our rewards reflect this: We treat our people well - whether it's through our total rewards package, community engagement or volunteer opportunities, all in an environment that is equitable, safe, respectful, inclusive and accessible. 
We recognize that diverse perspectives and experiences fuel innovation and enrich our workplace culture. We firmly believe that every individual's unique background, identity and contributions contribute to our collective success. We encourage applications from individuals of all backgrounds and experiences. If you're contacted to set up an interview and you require accessibility accommodations, please let your Talent Acquisition Advisor know at that time. 
We are a proud recipient of Canada's Top 100 Employers (2018-2022), Alberta's Top 100 Employers (2014-2023) and an Employer Partner of the Canadian Centre for Diversity and Inclusion. We are also a strong supporter of Skills Canada. 
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