It Support Analyst (Am0004)

Whether you’re looking for a career change in IT, you’re a business requiring IT support or IT staffing, let Groupe Access Powered by MSP Corp. be your next step to success.

We are currently looking for a dynamic IT Support Analystfor a 6-month mandate role to hire for our client located in Contrecoeur, QC. who is a world leader in steel and one of the top five producers of iron ore products worldwide.

Do you like a challenge and want to be part of a dynamic team? Would you like to share in the success of a fast-growing company? Then read on!

***On-site position with the possibility of working from home once a week.***

Qualifications:

• Minimum 4-8 years' experience in a similar position;
• DEC in Information Technology or equivalent;
• Bilingual in English and French, both written and spoken;
• Strong troubleshooting, communication, and documentation skills;
• In-depth knowledge and experience with Microsoft environments, including Microsoft Office 365, and Active Directory;
• Experience in troubleshooting and repairing PCs and printers;
• Ability to work in a multidisciplinary environment;
• Demonstrate a good level of autonomy (good planning, good follow-up and accountability, initiative);
• Ability to work as part of a team;
• Comfortable working in a dynamic environment, with a fast pace and tight deadlines;
• Has a car;

Summary of responsibilities (job purpose):

• Ensure the reception, processing and follow-up of all support requests made to the IT Help Desk.
• Ensure, on a rotating basis, the reception, processing and follow-up of urgent support requests outside working hours made to the IT help desk.
• Manage user accounts for all AMM employees in the Active Directory.
• Manage backups of all office automation (L1), automation (L2) and production (L3) systems.

Tasks carried out: daily and weekly:

• Assist all AMM users as first-line support for all requests relating to hardware problems, operating systems, hardware-software and application configurations, hardware and network installation or reorganization, following personnel movements (Add, move and change).
• Analyze and prioritize requests.
• Manage, validate and control daily backups of AMM data. Ensure that data saved on magnetic tapes is vaulted on a daily basis.
• Create, modify or delete user accounts.
• Provide 7/24 support on rotation.
• Local responsibilities, and interactions with Shared Services.
• Experiment with solutions and implementation strategies, and actively participate in projects and in the analysis of risks and impacts on users.
• Ensure that requests processed by the IT group follow ITIL and/or SOx standards.

Tasks carried out: monthly and annually:

• Plan on-call schedule.
• Update Active Directory user accounts.
• Maintain equipment inventory.

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

If you or someone you know might be interested in this incredible career opportunity, send us your updated CV.

We thank all the candidates for their interest, but only the selected candidates will be contacted directly. Only local candidates will be considered.

"Communication with out of province clients/vendors will occur, therefore good use of the English language written & spoken is required."