Address
Form of workJob Type: Permanent
Reference code: 125162
Primary Location: Montreal, QC
All Available Locations: Montreal, QC
Our Purpose
At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.
By living our Purpose, we will make an impact that matters.
- Learn from deep subject matter experts through mentoring and on the job coaching.
- Be encouraged to deepen your technical skills…whatever those may be.
- Be expected to share your ideas and to make them a reality.
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Do you like working with others to resolve issues? Then keep reading!
What will your typical day look like?
Drawing on your strong technical and advisory skills and working autonomously, in a group, and alongside other IT teams to identify and resolve a host of complex technical issues. You will define opportunities to innovate when delivering client service and process efficiency. You will work on various types of projects, including cyclical technology refreshes as well as National and/or Regional technology initiatives. You will collaborate with other Deloitte Technology teams to continually identify, design, and implement enhancements. You will be working mainly out of the Deloitte Montreal office although travel may be required around various offices in the province of Quebec.
*** Important: The nature of this position requires the incumbent to be on-site, Monday to Friday from 08:30 a.m. to 5:00 p.m.*****
About the team
Our Support Services team provides end-user support to our diverse base of professionals across Canada. As part of the larger Deloitte Management Services organization, we deliver internal services to all of the firm’s practitioners and staff. Our team works as the primary point of escalation for all technology-related issues in the supported practice offices.
Enough about us, let’s talk about you
You are someone with:
- The ability to provide 2nd and 3rd level technical support so as to prevent or resolve issues to ensure business continuity across all of the firm’s segments. Knowledge of Microsoft Azure, Microsoft MIM, and Microsoft Exchange is mandatory.
- Stress management skills that enable you to correctly identify and resolve issues in our ever-changing environment.
- Demonstrated leadership skills and a proven track record in a similar position so as to work closely with his/her manager to help a team of analysts develop their technical and soft skills.
- Strong communication skills that enable you to simplify complex situations, animate team meetings, and also interact with our users and, more particularly, our partners. The capacity to deliver clear and effective communications in both French and English (mandatory), and to adapt messages to suit the intended audience.
- Considerable experience in providing hardware/software support in a Windows environment (versions 10 & 11) and in-depth knowledge in connection with providing support for the Microsoft Office 365 Suite of programs, Microsoft Teams, videoconference and AV systems (e.g., Crestron, AirMedia).
- Experience working in a networked environment and ability to perform advanced troubleshooting of networked devices (laptops, tablets, mobile devices, printers) onsite and remotely on Windows and Mac OS.
- The ability to anticipate issues and risks by putting in place the associated controls and action plans to secure rollouts.
- Post-secondary education in an IT discipline as well as a Microsoft, CompTIA+ and/or ITIL Foundations Certification would be an asset.
- You are passionate, have a keen interest for high tech, and make it a point to keep your technical skills up-to-date.
Due to the nature of the role having interactions with National & Global clients, bilingualism in French and English is required for this position.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.
