AddressHours35Workplace ModelHybridPay Details
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Department OverviewTD Insurance Technology Solutions is looking for a talented, self-motivated and innovative Application Support Analyst to help us in our mission to better protect millions of Canadians and their families.
You will be part of a dynamic team which is laser-focused on improving Customer Experience, by maintaining the availability and stability of our applications. You will gain a wide range of knowledge and experience. You will be supported with professional development and encouraged to build an exciting career for you to grow, learn and lead at TD.
Job DetailsWhat You'll Do:
- Identify and provide timely resolution of issues affecting application availability and functionality. This team involves a wide variety of skills, supporting applications from three main perspectives: Business functionality/ workflow, data and infrastructure/ middleware.
- Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
- Generate regular and ad-hoc reports and database queries as requested by business end users.
- Partner with development teams, business and 3rd party vendors to drive stability, operational excellence, and a culture of efficiency.
- Respond to regulatory, compliance and audit issues and enquirieswith urgency.
- Maintain and update internal, technical documents and procedures.
- Schedule, review and execute production changes in strict accordance with Enterprise Change Management process.
- Leverage tools and resources available to simplify and automate processes or eliminate inefficiencies.
- Support the investment lifecycle of applications, system upgrades, new releases, and bug fixes.
- Participate in our 24/7 on-call schedule (weekly rotation) to support incident resolution and deployments.
What You'll Need (Core Requirements):
- A bachelor's degree in Computer Science or equivalent mix of formal education coupled with appropriate work experience.
- Knowledge of ITIL V3 framework with a focus in Service Operation.
- Considerable experience in an IT Support role.
- Considerable experience with relational database systems (especially Oracle SQL, MySQL, or DB2). Building intermediate/ advanced level SQL queries (SELECT, UPDATE, DELETE).
- Considerable power user or administrator experience supporting various operating system platforms (UNIX, Linux RedHat, Solaris, Windows).
- Ease with Microsoft Office suite applications (Excel, Word, Outlook etc.)
- Outstanding written and verbal communication skills with the ability to effectively convey your message to individuals at any level of the organization (Quebec applicants must have a functional level of both French and English language skills).
- You have an analytic mindset and are a great problem solver.
- A self-taught aptitude that leverages new ways to develop, whether through formal, guided education or self-study.
- You display great initiative while producing meaningful results with minimal supervision.
Desired Skills:
- General experience with Automobile & Residential Insurance systems.
- Experience in supporting and educating colleagues (knowledge transfers, documentation writing etc.), especially in an IT Support context.
- Knowledge and/or experience working with these technologies:
- Infrastructure/ middleware technologies: Jboss, Websphere, Tibco File Transfer, IBM MQ
- OS (command line, scripting): Linux, Windows
- Monitoring tools: Splunk, Sumologic, Dynatrace, Datadog
- Ticket and info management platforms: ServiceNow, Jira, Confluence.
- Batch scheduling platforms: AutoSys, Control-M
- Basic understanding of development concepts: Java (stack trace, error handling), service solutions (SOAP, APIs), fundamentals of XML.
- Experience with and/or certification for Guidewire products (PolicyCenter, BillingCenter, ClaimCenter, ContactManager).
- Experience with AS400 (OS/400, iSeries), as power user or developer (RPG, ILE).
Inclusiveness:
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve and creating an environment where every employee has the opportunity to reach her/his potential.
TD is committed to providing accommodations. if you require an accommodation, we will work with you to meet your needs.
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.
Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care.
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.
At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
How We're Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.
We look forward to hearing from you!
