It Support Technician

IT Support Technician

Diversified Transportation is currently looking for an IT Support Technician to join our team of IT professionals. In this role, you will work in a mix of office, field, and shop environments, supporting the office staff, mechanics, and drivers. You will also support the different locations where our buses operate, including our clients’ sites, thus involving long drives in all weather conditions. You will ensure that all buses have a fully functioning radio, GPS, and Wi-Fi. You will use a ticketing system to track incidents or requests. The User Support Technician must comply with all safety rules within the company and on client’s sites while performing regular duties.

This is a full-time position working Monday through Friday from 8:00 am to 5:00 pm.

Core Competencies:

• Strong verbal and written communication skills
• Team-oriented, organized and client focused
• High attention to detail and confidentiality and must be fully aware of the sensitivity of the position and act upon it accordingly
• High level of initiative and an ability to work under minimal supervision or direction
• Ability to multi-task in a multi-office/location organization and problem-solve while maintaining flexibility in a fast paced and deadline-based environment

Qualifications and Skills Required:

• Microsoft Windows OS, IOS and Android
• Microsoft Office 365 desktop applications
• Computing, networking, and printing hardware
• Must have a valid class 5 driver’s license with clean abstract

Job Duties and Responsibilities:

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of hardware and software

Years of Experience:

• Entry level, 1 year to less than 2 years

Education Requirements:

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Job Types: Full-time, Permanent

Salary: $65,000.00-$70,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• IT support: 1 year (required)

Ability to Commute:

• Fort McMurray, AB (required)

Work Location: In person