It Support Technician

 JLD-Laguë Group, authorized John Deere dealerships, is recognized as a leader in sales and service of new and used equipment. The opportunity to work in a pleasant, motivating and challenging environment! We have been in business for over 60 years, thanks to our 430 motivated and competent employees throughout our 18 locations. The company has experienced a strong increase in business, particularly in the last 5 years.

 YOU LOVE TO: 

• Perform administration and system configuration of our various servers and tools;
• Actively participate in the deployment of the company's IT projects in collaboration with our IT team;
• Implement solutions to ensure the company's cybersecurity and data confidentiality;
• Diagnose and resolve more complex network, software and hardware issues;
• Document internal processes and internal knowledge base (KB) articles;
• Provide support to company technicians during advanced problems (workstation, networks, applications, phone system, wireless equipment, printers, cell phones, etc.);
• Provide in-person support to users during branch visits, answering their questions and solving their problems.

 YOU HAVE IDEALY : 

• D.E.C. or AEC in computer science;
• 10 years of relevant experience;
• Good knowledge of Microsoft Windows 10 and 11 operating systems;
• Good knowledge of Windows Servers 2016-2022 administration and configuration;
• Knowledge of Linux an asset;
• Mastery of the Microsoft Office 365 suite, its administration and configuration (Exchange Online, SharePoint Online, Teams, Microsoft Entra, Intune etc.);
• Familiarity with network technologies and services (TCP/IP protocols, DHCP, DNS, VPN, Radius).
• Fluency in spoken and written French and English;
• Must be able to travel to our branches (Eastern Ontario, Laval and North Shore).
• Demonstrate autonomy, curiosity and proactivity.

WE OFFER YOU :

• Group insurance after 3 months of seniority;
• An RRSP with employer participation after 3 months of seniority;
• Laptop and cell phone provided;
• An emergency standby bonus;
• Work clothes provided by the employer;
• Corporate discounts for our employees and your family.

Come join a young and dynamic team in which it is possible for you to grow, career-wise, throughout our 18 stores in Quebec or in Ontario!

Welcome to our JLD-Laguë family!