It Technician

Responsibilities:
- Provide technical support and troubleshooting for software and hardware issues
- Install, configure, and maintain operating systems and software applications
- Set up and maintain computer networks, including VPN and firewall configurations
- Respond to help desk tickets and provide timely resolution to end-user problems
- Collaborate with cross-functional teams to implement IT projects and initiatives
- Document IT processes, procedures, and troubleshooting steps
- Assist with user onboarding and offboarding processes

Experience:
- Minimum of 1 year of experience as an IT Technician or similar role
- Strong knowledge of software troubleshooting and problem-solving techniques
- Familiarity with ticketing systems such as Jira or ServiceNow
- Proficiency in operating systems such as Linux and MacOS
- Experience with network setup and configuration, including VPN and firewall management

Skills:
- Excellent communication skills, both verbal and written
- Ability to work independently and prioritize tasks effectively
- Strong attention to detail and problem-solving abilities
- Familiarity with ITIL best practices is a plus

If you are a skilled IT Technician looking for an opportunity to join a dynamic team, we would love to hear from you. Apply now to be part of our growing organization!

Job Types: Full-time, Part-time, Fixed term contract, Casual, Seasonal, Freelance, Apprenticeship, Internship / Co-op

Pay: $35.00-$40.00 per hour

Expected hours: 20 – 40 per week

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Application question(s):

• Hardware Deployment Experience
• Best Email ID and Contact Number

Experience:

• IT support: 1 year (required)

Work Location: In person