It Technician (Fly-In Fly-Out)

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Reporting to the IT Coordinator, IT Technician will be part of the Technology and Business Intelligence Department. You will ensure that the goals and objectives are achieved while promoting and respecting Agnico Eagle’s values, Health & Safety Code of Conduct and the environment.

• Respond to requests for technical IT/OT assistance in person, via phone, and electronically;
• Diagnose and resolve technical hardware and software issues;
• Research questions using available information resources;
• Advise user on appropriate action;
• Follow standard help desk procedures;
• Log interactions and administer help desk software;
• Identify and escalate situations to IT Analysts if technically complex or if it requires urgent attention;
• Maintain the IT/OT inventory by ordering and receiving the materials;
• Maintain the division’s printers fleet;
• Create and maintain user accounts;
• Program VHF/UHF radios;
• Configure Cisco IP phones and voice mailboxes;
• Configure switch port / vlan over Cisco and HP Switches;
• Help the Telecommunication Specialist in Fiber Optics and Rj45 termination;
• Act as a technical advisor for Social Events (Bingo, Christmas, etc);
• Configure WiFi aps;
• Deploy, updates, maintain and configure computer fleets (IT/OT).

• College degree in Information Technology;
• 1 to 3 years of experience in IT Customer Support;
• Mastering of MS Windows and MS Office Suites;
• Excellent knowledge of Microsoft Active Directory and Microsoft SCCM;
• Excellent knowledge of Xerox and HP printers;
• Strong knowledge of networking and VLAN configuration;
• Strong knowledge of PC hardware and software;
• Excellent interpersonal skills and ability to communicate professionally with clients;
• Strong organizational skills, self-governing and ability to work under pressure;
• Knowledge in audio/video installation are considered valuable assets;
• Must be able to communicate effective in English;
• Excellent working knowledge of all Microsoft Office Suite applications especially Outlook, Excel, Word & PowerPoint.

Note that the official working language at Meadowbank Complex is English.

YOUR WORK SCHEDULE:

• Schedule: 14 days of work, followed by 14 days for transportation and rest;
• Accommodations and meals are provided on site at no cost to the employee. Agnico Eagle provides charter flights to and from the mine site and will accommodate to cover other travelling expenses according to your location of residence in Canada.

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