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Description
Join our team and make a difference! We are passionate about taking care of our customers and ensuring we are there when they need us most. With over 200 community branches and 2,700 employees, we’re proud to say that BrokerLink has become one of Canada’s largest and most reliable insurance brokerages. We know how to serve you better because we know where you’re coming from. It’s the personal touch that counts!
The Position:
We are looking for an IT User Support II to join our Information Technology. Desktop support technicians perform various functions to keep the daily operation of end user devices and software functionality in top working state.
What you will be doing:
Process on boarding and off boarding and job changes requests
Direct and support telephony, asset management and BMS tickets
Create and monitor access request based on RBAC role and location profiles
Provide portal access for applicable RBAC profiles
Organize ticket for supporting for supporting Day 1 support to onboarding staff on usage of end device environment and software configuration and setup, confirming access and functionality
Support issues with, Telephony equipment, software functions and access
Maintain an excellent level of customer service, ensuring that all customers are treated efficiently and in appropriate manner
Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization
Auditing current accesses to make sure with a line to RBAC
Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company.
Provide access for acquisitions on boarding
What you bring to the table
Previous experience working in an IT support role, preferably three or more years experience
Forward thinking with the ability to streamline tasks
Ability to multitask effectively and work in a fast-paced environment.
Ability to work independently and in a team environment.
Working knowledge of Azure
Excellent IT skills and knowledge of troubleshooting computer related issues both hardware and software, as well as desktop, laptop, and mobile devices
Knowledge of Microsoft system 365 and Azures
Good communication skills, both oral and written
What’s in it for you:
Commitment to your growth and development
Flexibility in how and where you work
A competitive compensation packages
Flexible health and dental benefits package
An RRSP with a company matching component
A casual ‘dress for your day’ environment
Be a part of a company that is one of Canada’s best employers (Named by Kincentric in 2021)
We thank all applicants for their interest, but only those selected for an interview will be contacted.
BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process
At BrokerLink, we know there’s more to your decision about where you work than just the work itself. We know that helping our people achieve their career goals in a culture that offers growth and balance is what sets us apart. Our commitment to our employees is to offer workplace benefits that set the standard for them and their families. Along with a professional and fulfilling work environment, we provide competitive compensation, comprehensive benefit programs and a commitment to ongoing professional development.
Our values help guide us and our commitment to excel in all aspects of our business. Joining our team means you’ll have the opportunity to live our values.
Discover more about BrokerLink! Visit our new dedicated Webpage.
At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!
Description
Join our team and make a difference! We are passionate about taking care of our customers and ensuring we are there when they need us most. With over 200 community branches and 2,700 employees, we’re proud to say that BrokerLink has become one of Canada’s largest and most reliable insurance brokerages. We know how to serve you better because we know where you’re coming from. It’s the personal touch that counts!
The Position:
We are looking for an IT User Support II to join our Information Technology. Desktop support technicians perform various functions to keep the daily operation of end user devices and software functionality in top working state.
What you will be doing:
Process on boarding and off boarding and job changes requests
Direct and support telephony, asset management and BMS tickets
Create and monitor access request based on RBAC role and location profiles
Provide portal access for applicable RBAC profiles
Organize ticket for supporting for supporting Day 1 support to onboarding staff on usage of end device environment and software configuration and setup, confirming access and functionality
Support issues with, Telephony equipment, software functions and access
Maintain an excellent level of customer service, ensuring that all customers are treated efficiently and in appropriate manner
Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization
Auditing current accesses to make sure with a line to RBAC
Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company.
Provide access for acquisitions on boarding
What you bring to the table
Previous experience working in an IT support role, preferably three or more years experience
Forward thinking with the ability to streamline tasks
Ability to multitask effectively and work in a fast-paced environment.
Ability to work independently and in a team environment.
Working knowledge of Azure
Excellent IT skills and knowledge of troubleshooting computer related issues both hardware and software, as well as desktop, laptop, and mobile devices
Knowledge of Microsoft system 365 and Azures
Good communication skills, both oral and written
What’s in it for you:
Commitment to your growth and development
Flexibility in how and where you work
A competitive compensation packages
Flexible health and dental benefits package
An RRSP with a company matching component
A casual ‘dress for your day’ environment
Be a part of a company that is one of Canada’s best employers (Named by Kincentric in 2021)
We thank all applicants for their interest, but only those selected for an interview will be contacted.
BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process
At BrokerLink, we know there’s more to your decision about where you work than just the work itself. We know that helping our people achieve their career goals in a culture that offers growth and balance is what sets us apart. Our commitment to our employees is to offer workplace benefits that set the standard for them and their families. Along with a professional and fulfilling work environment, we provide competitive compensation, comprehensive benefit programs and a commitment to ongoing professional development.
Our values help guide us and our commitment to excel in all aspects of our business. Joining our team means you’ll have the opportunity to live our values.
Discover more about BrokerLink! Visit our new dedicated Webpage.
At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!
