Address
Form of work
SalaryOverview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
1 year to less than 2 years
Green job
The employer stated that this is a green job because the position:
- Involves duties and responsibilities that lead to positive environmental outcomes
Work setting
- Computer hardware or software retailer/wholesaler
- Telecommunications industry
- Internet Service Provider (ISP)
- General office
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Perform Web-server backup and recovery operations
Supervision
- 1 to 2 people
Additional information
Transportation/travel information
- Own vehicle
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
Personal suitability
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Organized
- Team player
- Time management
