Address
Form of work
SalaryOverview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
3 years to less than 5 years
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
- 5-10 people
Credentials
Certificates, licences, memberships, and courses
- Microsoft certified professional (MCP)
- Network+ Certification
Experience and specialization
Computer and technology knowledge
- Android
- Linux
- Networking software
- Intranet
- Servers
- Word processing software
- HTML editing software
- Database software
- .NET
- C++
- MS Office
- Oracle
Benefits
Financial benefits
- As per collective agreement
Other benefits
- Free parking available
- On-site amenities
- On-site recreation and activities
- Other benefits
- Parking available
