Address
Form of work
SalaryOverview
Languages
English
Education
- Bachelor's degree
Experience
1 year to less than 2 years
Work setting
- Consulting firm
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
Supervision
- 1 to 2 people
Experience and specialization
Computer and technology knowledge
- Internet
- Communication software
Additional information
Transportation/travel information
- Public transportation is available
Personal suitability
- Client focus
- Judgement
- Team player
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)
Long term benefits
- Tax-Free Savings Account (TFSA)
Other benefits
- Deferred Profit Sharing Plan (DPSP)
- Free parking available
- Learning/training paid by employer
- Team building opportunities
- Travel insurance
