Address
Form of work
SalaryOverview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
Experience an asset
Work setting
- General office
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
- No supervision responsibility
Credentials
Certificates, licences, memberships, and courses
- IBM Certification
- Information technology infrastructure library (ITIL) Certification
- Red Hat certified engineer (RHCE)
Experience and specialization
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Jira
- Shell script
- Linux
- Unix
- Device drivers
- Networking hardware
- Extranet
- Internet
- Servers
- Desktop applications
- File management software
- Mail server software
- Communication software
- Project management software
- Programming software
- HTML editing software
- Website creation and management software
- Web service design
- Desktop publishing software
- Database software
- Programming languages
- Software development
- Salesforce
- MS Active Directory
- JavaScript
- MS Office
- MS Windows
- Oracle
- SQL
- Spreadsheet
- TCP/IP
- PHP
- WordPress
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Public transportation is available
Work conditions and physical capabilities
- Work under pressure
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Initiative
- Judgement
- Organized
- Team player
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
