Journeyman Heavy Equipment Technician - Hydrovac Experience

Job Profile

Job Title: Heavy Equipment Technician – Hydrovac Experience

Department/Area: Service

Date last Updated: January 2024

Job Requirements:

Tornado is dedicated to innovation, competence, and efficiency, leading ultimately to high levels of product quality and customer satisfaction. This person, a Red Seal Heavy Equipment Technician, will bring knowledge and experience of hydrovac units and related equipment and a done-right-the-first-time approach to their work. They respond to customer needs and priorities by quickly diagnosing and repairing a variety of issues and provide a service experience that fully satisfies customers’ expectations. With attention to detail, to prescribed procedures, and to the safety of the workplace, they contribute to efficient and consistent processes that create value for the customer and the Company.

Tornado values a positive and constructive attitude toward work. We measure these expectations in punctuality, consistent and regular attendance, positive and respectful relations and positive teamwork with colleagues. Our employees respect the processes and procedures that we have put in place, and we in turn value the contributions and improvements they can offer within that framework.

Relationships:

Reports to: Operations Manager – Service and Parts, Service Manager

Supervises: None

Internal Contacts: Service Managers, Parts Personnel

External Contacts: Customers, external parts providers

Key Responsibility Areas:

Hydrovac Service:

· Focuses on Hydrovac units of all kinds, including warranty service.

· Diagnoses and repairs issues relating to customer units, including both hydrovac and truck issues.

· Provides regular service, maintenance and reconditioning of hydrovac units.

Other Service:

· Works on all manner of other heavy vehicles as time permits.

· Services shop equipment including forklifts, skid steers and vehicles.

· Performs CVIP on all makes and models including trailers, in accordance with Alberta Transport & Transport Canada.

Testing:

· Performs testing on new builds and testing on repaired systems as required.

Administrative Functions:

· Tracks time and parts related to service jobs.

· Writes notes on service issues, trends, themes and recurring failures.

Projects / Other Assignments:

· Works on related projects or initiatives as assigned.

Qualifications:

Education:

· Current certification as a Red Seal Journeyman Heavy Equipment Technician is a requirement of this position.

· CVIP certification is required.

· A class 3 license with Q endorsement would be considered an asset but is not required.

Experience:

· Must have significant experience working on hydrovac equipment.

· Five years of progressive service experience is preferred.

· Work in a dealership or other customer-driven service environment is preferred.

· A full working knowledge of Hydrovac Truck operation and systems is required.

Tools:

· A full set of heavy-duty mechanic’s tools is required.

Competencies (skills, abilities, knowledge):

· Providing customer-satisfying service requires:

o Attention to detail,

o The ability to solve problems and make decisions independently, and willingness to seek advice and direction when required,

o The capacity to plan the workday in the midst of multiple priorities and demands,

o Clear and positive communication with clients, colleagues and others as required, verbally and in writing,

o Taking initiative to learn and improve knowledge and skills as required by the job.

· The HET derives satisfaction from a job well done, and a satisfied customer.

· Able to follow prescribed processes and to suggest improvements when appropriate.

· Dedicated to working safely, while ensuring and improving the safety of the workplace and of all workers.

· Versatility and a willingness to master a variety of tasks.

Working Conditions:

· An industrial service shop presents a number of potential hazards. Consistent use of appropriate Personal Protective Equipment is required in this position.

· Employee will supply their own CSA-approved safety footwear; all other PPE is provided.

· The work requires an ability to lift heavy objects, and to work in a variety of positions (standing, kneeling, crouching and underneath vehicles) for long periods of time.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Overtime pay

Experience:

• Hydrovac Service: 3 years (required)

Licence/Certification:

• Red Seal Journeyman Heavy Equipment Technician Ticket (required)
• CVIP certificate (preferred)

Ability to Relocate:

• Red Deer, AB T4P 3P7: Relocate before starting work (required)

Work Location: In person

Application deadline: 2024-02-09