Junior Service Advisor

South Trail Nissan is seeking a Junior Service Advisor to assist with the customer after sales experience along with managing internal work orders for the department.

As a Service Advisor, you are the professional “manager” of the entire customer-oriented service process. You set the standards for customer support. You see every contact with customers as a professional challenge and feel responsible for satisfying the customer’s needs and resolving their concerns.

We genuinely care about our employees and look after them!

• RRSP Match Program
• Medical and Dental Coverage
• Disability and Life Insurance
• Promote from within with great incentives for career advancement.
• Employee discounts for you and your family
• Fun Family and team events!

Responsibilities:

• Greeting the customer, taking over the vehicle and checking the quality and accuracy of the customer and vehicle data (VIN, mileage, instrument cluster messages)
• Defining the scope of repair with the customer
• Defining and explaining the estimated time and costs to be expected
• Reminding the customer of any open work or work recommended during the last visit
• Monitoring the maintenance or repair process to ensure customer promise times are met
• Communicating to the customer any additional work that may be required as identified by the technician
• Preparing for customer consultation and coordinating vehicle handover with the customer
• Explaining the performed work and invoice to the customer
• Explaining the necessity / advantages of any additional recommended services and / or repairs
• Ensuring the customer’s vehicle is in order, conveniently parked and properly cleaned

Background & Skills:

• Automotive experience is a definite asset
• Maintain the highest level of customer satisfaction
• Honesty & reliability towards the customer, and adhering to agreements
• Ability to complete tasks independently and responsibly
• Ability to remain polite to customers, even in conflict situations
• PBS experience is a valuable asset
• Solid general PC skills and knowledge of office applications (email, MS Office, Internet, etc...)

If you would like an opportunity to see why this could be the right career choice for you, Please Apply in confidence today!