Key Account Manager - Amazon

Conair Consumer Products ULC is a privately owned company and part of Conair LLC, a Global organization operating in more than 120 countries. Located in Woodbridge, Ontario and offices in Montreal, Quebec, we are a leading beauty care and small kitchen appliances company with brands such as Conair, Cuisinart, and BaBylissPro and we service the retail and professional markets in Canada.

The Position:

We have an immediate opening for a Key Account Manager - Amazon reporting to the Director, Sales - Amazon. If you are looking for an opportunity to join a thriving, dynamic organization with an entrepreneurial spirit and an action-oriented culture, this role is perfect for you.

The Key Account Manager - Amazon will develop, grow, and maintain a strong working relationship with Amazon to drive incremental sales through innovative marketing programs in conjunction with the Conair, Cuisinart, and PRO teams.

Responsibilities:

• Manage the Amazon account for Canada through effective planning, maintaining strong relationships, and identifying opportunities for new sales and growth for assigned brands and products
• Achieve monthly, quarterly, and annual sales targets
• Compile and upload all new SKU's (and revisions) while maintaining Amazon master listing
• Manage all aspects of new product introductions including Pre-Sell, VINE, and Born to Run programs
• Ensure all marketing initiatives are supported with adequate inventory
• Provide weekly/quarterly/monthly performance analysis and reports to support sales, marketing, and logistics
• Provide monthly SKU forecasts to the planning team for updating in SAP IBP forecasting system
• Work with Conair, Cuisinart, and PRO Marketing teams to ensure that new products are added to Amazon.ca and Brand stores in a timely fashion
• Work with the marketing teams to develop best in class PDP and A+ content for all applicable products
• Ensure all on-line copy is accurate and updated - maximizing SEO (search engine optimization) key words
• Verify that listing details, images and videos are accurate and up to date, and adjust as required
• Provide analytical support for the business by identifying new and missed opportunities
• Review weekly orders and manage logistical issues by working closely with Conair customer service and shipping departments
• Provide weekly updates, including: POS highlights, inventory status/issues, and new opportunities
• Work with Amazon Vendor Manager, vendor support team and advertising team to grow the business and resolve issues as they arise
• Update promotional program POS on a monthly basis (e.g. best deals, DOTD, lightening deals, coupons) to ensure accuracy with accounting department deductions
• Investigate all customer chargebacks and submit applicable case logs
• Create and implement Amazon Ads (Sponsored brands, Sponsored products, Sponsored Display) in Vendor Central to ensure maximum ROAS within approved budgets

Minimum Qualifications:

• Bachelors degree or College Diploma, preferably in Business Administration / Marketing
• 5 - 7 years experience as a Key Account Manager or similar role
• Experience with Amazon account management
• Experience with Amazon Vendor Central including AMS advertising and store portal, analytics, case log management and new item listing
• Strong understanding of e-commerce and digital sales/marketing
• High degree of commitment to relationship building and customer satisfaction
• Strong time management skills and ability to handle multiple requests and deadlines effectively
• Strong analytical, critical thinking and decision making skills
• Strong attention to detail and accuracy
• Excellent interpersonal, communication, and presentation skills
• Ability to work independently within a team environment
• Proficient in MS Office (Word, Excel, Powerpoint, Outlook, Teams), and SAP

We offer a hybrid-working environment and an attractive compensation package including extended health benefits, life insurance, and a defined contribution pension plan.

Please forward your resume and cover letter to: recruitment_canada@conair.com

Job Type: Full-time

Benefits:

• Company pension
• Dental care
• Extended health care

Schedule:

• Monday to Friday

Experience:

• Key Account Management: 3 years (preferred)
• Amazon Account Management: 3 years (preferred)

Work Location: Hybrid remote in Woodbridge, ON L4H 0L2

Expected start date: 2024-04-08