Library Assistant

The Wetaskiwin Public Library is seeking an energetic, technologically savvy, customer-focused team player with strong organizational skills to join our team. If you enjoy working with the public, connecting with your community, and learning new things in a fast-paced environment, then this is the position for you!

What we’re looking for:
The Wetaskiwin Public Library strives to engage our community through library resources, programs, and services. Our Library Assistants make this a reality, offering friendly and wide-ranging help with any problem. You never know what your day might bring at the library - from helping someone with printing, to assisting newcomers navigate government forms and websites, to helping someone discover a new author or downloading an eBook to their new tablet. Library Assistants navigate online and physical information resources to connect community members of all ages to the resources and answers they need. They are tech-savvy, curious, and excited to share and learn with others.

Duties and Responsibilities:

• Greets visitors to the library and assists patrons in-person or on the telephone in a courteous manner.
• Perform all circulation functions: new card sign-ups, check-in/out material, account help.
• Assist patrons in identifying and locating desired resources (books, e-resources, reference material, websites, etc.)
• Work with patrons to understand and resolve technology questions and issues.
• Answer routine inquiries and refer patrons in need of further assistance.
• Promote library programs, collections, and services.
• Assist and implement library programming as needed.

Job Requirements:

• Education: minimum requirement High School Diploma.
• Required: 1 year of experience in a customer service role, with preference given to library customer service experience.

Knowledge, Skills, and Experience:

• Enthusiasm, curiosity, and exceptional customer service skills.
• Knowledge and high level of comfort with technology troubleshooting to assist patrons with devices, databases, e-resources and various service applications and web-based platforms.
• Able to work effectively and cooperatively in a team environment.
• Effective and creative troubleshooting and problem-solving skills.
• Proficient with Microsoft Office programs, Google Suite, web-based services, and other applications

Physical Requirements: Library Assistant positions include frequent standing, walking, and bending, lifting to 35 lbs., reaching to place materials on shelves, and pushing and pulling book carts.

Employment Terms: This is a permanent part-time position. This position requires flexibility with evening and weekend availability. A satisfactory Criminal Record and Vulnerable Sectors Check from the Police Service is required prior to starting.

For a full job description please visit: https://www.wetaskiwinpubliclibrary.ab.ca/About-Us/Job-Opportunities

Application process: Please submit your cover letter, resume, and three references by email to library@wetaskiwinpubliclibrary.ab.ca with the position name in the subject line.

Job Types: Part-time, Permanent

Salary: $19.13-$23.52 per hour

Expected hours: 8 – 15 per week

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• On call
• Weekends as needed

Education:

• Secondary School (required)

Experience:

• library: 1 year (preferred)

Ability to Commute:

• Wetaskiwin, AB T9A 0V1 (required)

Work Location: In person