LOGISTICS CLERK

Title: Logistics Clerk

Reports to: Logistics Manager

Based at: Mucci International Marketing Inc., Kingsville, Ontario.

Revised: June 12, 2023

Type of Employment: Full time, hourly, permanent and potentially extended hours depending on workload and priorities.

Job Responsibilities and Accountabilities:

• Monitor and Operate TMS (Transportation Management System) and various Customer web portals.
• Scheduling customer delivery appointments and carrier pick up times
• Constant proactive monitoring of the transportation network looking for potential failures and optimizations
• Tracking outbound loads due for delivery and actively engage any carrier service failures. Escalating as necessary
• Booking customer delivery appointments based on customer profile and Outbound Planner sequencing
• High frequency communication with Mucci DC Operations advising of any reschedules, deliveries that will miss appointment. Proactively communicating where possible.
• Actively rescheduling, adjusting loads based on operational activities
• Supporting In and Out bound load planners
• Scheduling redirects and working with Sales on repositioning of rejected product.
• Escalating and logging carrier performance concerns to Outbound planner and manager to ensure service issues are communicated

Knowledge, Skills and Abilities:

• 1 – 3 years logistics or related experience
• Ability to work independently, employing critical thinking skills. This is a very tactical role.
• Ability to reprioritize frequently based on tactical needs
• Ability to remain calm and communicate effectively under pressure
• Sense of urgency. This role is a trigger point for service failures. Rapid communication around service failures is a core of this role. Rejections and Missed Delivery Appts
• Ability to communicate effectively (written, oral and spoken) in English
• Ability to perform repetitive communications and follow up to drive outstanding transportation issues to conclusion
• Experience with Microsoft Office programs, especially Excel and Outlook is required
• Ability to work with independently and within a team setting.
• Ability to prioritize, multi-task and deal with time sensitive deadlines and priorities.
• A flexible work schedule including extended hours and weekends.
• Post secondary education in a related field will be considered an asset.

Physical Abilities: Must be able to sit and work at a desk for extend periods of time.