Manager, Accommodated Testing Services

Date Posted: 03/22/2024
Req ID:36642
Faculty/Division: VP:SEM / Learning Space Management
Department: University Registrar's Office
Campus: St. George (Downtown Toronto)
Description:
ABOUT US
The University Registrar’s Office (URO) is a central support team that provides institutional leadership on student financial aid & awards, student accounts, client services & records, student systems and learning space management (LSM) and convocation. The URO works with faculty and divisional registrars to support undergraduate and graduate students throughout the student life cycle and is an advocate and service provider for University of Toronto students and tri-campus registrarial services.
The Learning Space Management (LSM) team has a focus on learning space excellence with stewardship of the University’s central classrooms and testing space. The team provides leadership on academic scheduling, classroom design, instructional technology and Accommodated Testing.
YOUR OPPORTUNITY
As the Manager, Accommodated Testing Services (ATS), you will be responsible for the development and operation of the University’s Accommodated Testing Services (ATS) unit, which provides administration of over 30,000 tests and exams annually for over 4,000 students registered with Accessibility Services. You will also have the mandate of developing policy, guidelines and operational plans for test and exams ensuring the alignment of the mission of the University and legislative requirements.
You will provide leadership and professional expertise in the planning and implementation of accommodated test and exam services and manage the staff to successfully execute the service to the University community and assumes responsibility for human resources and labour relations including dispute resolution and compliance of collective agreements. Liaise with Accessibility Services, Faculties and divisional registrar offices, and other members of the campus community, you will develop and foster relationships and act as an advocate for the University community providing information and advice with respect to the service and the accommodation process.
QUALIFICATIONS
Education:
University Degree or an equivalent combination of education and experience.
Experience:
Minimum five (5) years of substantial and progressively responsible management-related experience and knowledge of planning, and management of a test and exam service that provides accommodations to students with varying needs; Experience and ability management principles, practices and techniques to ensure the effective administration of the unit and to ensure institutional goals are achieved; Fiscal and budget management knowledge and experience including the ability to establish, implement, monitor and analyze financial data; Supervision and management of unionized staff.
Skills:
Superior oral and written communication skills; Advanced knowledge of Microsoft Office including Excel and Word, and adaptive technology; Demonstrated strategic, analytical, conflict resolution, organization and planning skills; Strong leadership and interpersonal skills with a demonstrated ability to build and maintain collaborative, positive and effective working relationships with multiple and diverse partners and stakeholders, internally and externally; Superior presentation and training skills; Highly developed and effective problem solving skills; Demonstrated integrity, dependability, sound judgement, teambuilding and resourcefulness; Ability to exercise tact, judgement, and maintain confidentiality of sensitive information; Must be able to multitask and prioritize in order to meet deadlines; Project management and project coordination skills.
Other:
Ability to initiate policies and implement work priorities and procedures; Detail oriented; Demonstrated initiative; Ability to provide vision, motivation and guidance to staff to work collaboratively towards the goals of the office, and with all partners and stakeholders; Ability to address complex issues utilizing a clear, thoughtful manner and come to a resolution quickly without jeopardizing testing or relationships with people involved; Ability to listen carefully to understand, respond and problem-solve effectively to address concerns and interests of partners and stakeholders; Ability to work independently with a minimal supervision, as well as serve as a key member of the University Registrar’s  team.
Closing Date: 04/05/2024,11:59PM ET
Employee Group: Salaried 
Appointment Type: Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone: PM 3 -- Hiring Zone: $90,134 - $105,156 -- Broadband Salary Range: $90,134 - $150,223
Job Category: Administrative / Managerial