Address
Form of workJob Summary
Job Description
What is the opportunity?
We're looking for a dedicated and enthusiastic candidate to fill the full-time role of Manager, Change Enablement for the Wealth Digital and Data team.
Focusing on the people side of change, the Manager, Change Enablement will help ensure all change initiatives delivered by the Wealth Digital and Data team (WD&D) team meet business objectives. In particular, this position will provide tactical support of changes occurring with our branch and client user bases related to the digital applications and services used by this user base.
What will you do?
Work with the Change Enablement team, product members, project teams and functional partners to assess a program's impact on people, process, and technology and to deliver on a holistic Change Enablement delivery plan.
Assess change readiness, monitor, and track the effectiveness of change management activities and deliverables through adoption metrics, and present findings in a logical and easy to understand manner.
Develop and manage Change Enablement documentation for Product and Program teams, and support of other stakeholders such as Training and Communications.
Identify, train, coach, and prepare change influencers and agents to ensure they understand and are prepared to execute their role during the change process.
Support the Senior Manager, Change Enablement in providing ongoing advice and counsel regarding change management practices, including the approach, strategy and change plan, and raising risks or issues promptly to program members.
Facilitate Change Enablement workshops to extend Change Enablement capability across the team.
Support the training and adoption of applications used to manage programs and Change Enablement activities (i.e. Confluence, Asana).
What do you need to suceed?
Must- have
Must-have
Minimum BA/BS degree
3+ years Change Management experience
Project management experience of Business-to-Business (B2B) or Business-to-Employee (B2E) software or digital application development programs
Experience with, or awareness of Wealth Management businesses is preferred
Excellent interpersonal, communication (written and verbal), attention to detail, and exceptional relationship management skills with the ability to work confidently with all levels of management and staff, with high impact and influence competencies
Strong facilitation and presentation preparation and delivery skills
Nice-to-have
Change Management professional designation (e.g. Prosci)
Bi-lingual an asset
Strong technical language capabilities are an asset
Ability to anticipate needs, be resilient in challenging situations and persevere to get the job done
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Job Skills
Business Appraisals, Change Controls, Dealing with Disorder, Human Resources Policies, Internal Controls, Interpersonal Relationship Management, Long Term Planning, Organizational Change Management, Overcoming Resistance to Change, Process ManagementAdditional Job Details
Address:
City:
Country:
Work hours/week:
Employment Type:
Platform:
Job Type:
Pay Type:
Posted Date:
Application Deadline:
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
