Manager, City Wide Programs

Req ID: 24952
Vacancy Type: Permanent 
Number of Positions: 1  
Closing Date: 04/21/2024
Job Summary
The City of Mississauga is seeking a team-focused individual with a vision for community programming and passion for delivering service excellence to fill the role of Manager, City Wide Programs.  Under the direction of the Manager, Program Delivery, the successful candidate is responsible for leading the Recreation & Culture Divisions operation of the centralized service team for city-Wide Programs, including Culture, Skating and Recreation support services.
Duties and Responsibilities
Duties are to include, but not limited to:
-Accountable for the performance of the City-wide Line of Business, overseeing the delivery of the centralized service team for the provision of city-Wide Programs including: Culture (Digital and Visual Art, Dance), Camps, Public Skating, and Third Party Partnership Programs. Ensuring the maximization of public participation, operating revenues and cost containment strategies for the program area.
-Collaborate with community organizations, 3rd party providers, industry stakeholders and affiliates to ensure services are provided safely and in accordance with industry best practices, maximizing participation, revenue, and partnership opportunities.
-Develop and implement a range of operational and service plans that respond to customer and divisional priorities; Ensure established annual targets are achieved, and/or service plans adjusted as required. Provide direction and analysis on the need for facilities, projects and initiatives to meet present and anticipated future needs of Recreation & Culture facilities, programs and services.
-Manage recruitment, training, evaluation, scheduling, and performance management of staff. Develop and hold staff accountable to legislation, corporate policy, and divisional standards.
-Manage the current operating budget and capital budget for the line
of business, maintaining and creating revenue sources through program delivery, service level adjustments and facility allocation adjustments.
-Contribute to the divisional budget and corporate business planning process.
-Work with central service and business planning teams to ensure marketing collateral, internal supports , (Recreation Program Software )and financial, pricing and other administrative requirements are in place.
-Proactively build and maintain relationships with stakeholder groups, both external and internal, to mitigate any potential barriers to service delivery.
-Work with Facility Managers to ensure facility and customer issues/needs are anticipated and resolved.
-Represents the City of Mississauga’s interests on local, regional and national issues.
-Performs other related duties as assigned.
Skills and Qualifications
-Post-secondary education or training in Recreation, Fine Arts, Arts Management, Public Administration or related discipline along with a minimum of 5 years related experience at a supervisory level.
-Strong interpersonal skills, excellent oral and written communication skills, demonstrated customer service, supervisory, organization, leadership and team building skills required.
-Advanced knowledge of Microsoft Office and the other applicable program registration systems
-Valid Standard First Aid/CPR"C" is required
-Principles of Healthy Child Development (PHCD), High Five QUEST 2 and QUEST 1 qualifications (or a willingness to obtain within 6 months).
-Ability to travel efficiently to multiple work locations for site visits and meetings across the City
 
Hourly Rate/Salary: $ 94,982.00 - $ 126,643.00 
Hours of Work: 35 
Work Location: Living Arts centre
Department/Division/Section: CMS/Community Services Dept , CMS/Recreation & Culture Division , Program Delivery 
Non-Union/Union: Non Union 
A Criminal Record and Judicial Matters Check (Level 2) or Vulnerable Sector Check (Level 3) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.
We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online. 
All personal information is collected under the authority of the Municipal Act. 
Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent. 
Learn more about the City’s commitment to Equity, Diversity and Inclusion.
Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. 
If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.